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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 5 Join Date: Aug 2007 Location: Perth, WA |  Still having issues! -
21-08-2007, 01:08 AM
G'Day again guys!  Since my incoming mail problems before, I seem to have resolved those! Instead of using IIS, I have changed to Apache2Triad and all seems to be great! Except.....I can't get SS to send ANY outgoing mail. I have tried both the php mail() function and the SMTP settings (with and without authentication). I'm 100% sure that the SMTP side of things is working. The incoming stuff is coming in great, however, no mail is being sent. This means: New registrations, ticket replys, confirmation emails, ticket closures, mass mails! The ironic thing is, I had this side of things working perfectly on IIS, but now can't seem to get it going! My boss is starting to get the feeling that he's made a bad investment in the software and in me!!! I've told him it's not the software, it's probably just me and I'll get it fixed!!! Help me out guys, I have hungry mouths to feed!!!  Any pointers would be GREATLY appreciated!!! Cheers, Dave |
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(#2)
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| Senior Member Posts: 5,325 Join Date: Jun 2005 Location: Cumbria, UK |
21-08-2007, 09:09 AM
Submit a ticket (http://members.kayako.net -> "Get Support") and they should be able to help you trace and sort the issue. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 5 Join Date: Aug 2007 Location: Perth, WA |
21-08-2007, 09:13 AM
Hi Craig! Was just about to update! I have just sorted it out! Feel slightly stupid, was permissions on the SMTP server that was the problem, so have updated those and it's working like a treat! Seems that I get to keep my job and may even make Friday's deadline!!! Thanks for your help anyway! Cheers, Dave |
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(#4)
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| Operations Manager  Posts: 5,033 Join Date: Jan 2006 Location: United Kingdom |
21-08-2007, 09:28 AM
Hi Dave, Good to know you have it sorted -------------------------------------------------------------------
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