stop page jump when changing ticket ownership

jasonwood · **stop page jump when changing ticket ownership -** 28-02-2008, 01:52 PM

Hi,

I'm hoping there is a simple admin setting to change this - but so far i can't find it!

When viewing a ticket, if you change the owner status, rather than staying on the ticket page (viewing that particular ticket) the page jumps back to the "view all" ticket listing.

This wastes time since you have to find the ticket again to view it.

Can this page jump be stopped?

Cheers
Jason

craigbrass · 28-02-2008, 02:03 PM

I don't think there is a setting to do it but I imagine you could do it by modifying the code a little if you are on the owned licence and have the source code.

jasonwood · 28-02-2008, 02:36 PM

thanks Craig, i'll ask the Kayako team which file needs to be modified

craigbrass · 28-02-2008, 03:12 PM

I doubt they will be able to assist you with this as it is more custom development rather than a bug as the current way is how it was designed to work.

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craigbrass Offline Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK	28-02-2008, 02:03 PM I don't think there is a setting to do it but I imagine you could do it by modifying the code a little if you are on the owned licence and have the source code. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jasonwood Offline Member Posts: 36 Join Date: Feb 2008	28-02-2008, 02:36 PM thanks Craig, i'll ask the Kayako team which file needs to be modified

craigbrass Offline Senior Member Posts: 5,579 Join Date: Jun 2005 Location: Cumbria, UK	28-02-2008, 03:12 PM I doubt they will be able to assist you with this as it is more custom development rather than a bug as the current way is how it was designed to work. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger