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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 73 Join Date: Feb 2006 |  Stopped receiving emails over an hour ago -
02-04-2008, 06:51 PM
Beginning at about 12:20 EST we stopped receiving emails from the help desk which leads me to assume that our clients are also not receiving them. Can someone take a look and let me know what's going on? The last time that this happened I received this from Raghav: We had some issues at the server with the qmail settings which was causing the issue. We fixed the server settings and it resolved your issue also. We are on hosted server 7, can someone please check this? Per the norm I would enter a help desk ticket but I can't access support only sales. Thank You |
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(#2)
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| Operations Manager  Posts: 5,452 Join Date: Jan 2006 Location: United Kingdom |
02-04-2008, 07:29 PM
Hi Lisa, I have asked a technician to look into the problem. In future, I strongly advise you notify us to any problems via support ticket or live chat as posting in these forums will not ensure your message is delivered to a technician. Support is available under the Get Support tab inside of your members area: http://members.kayako.net Thanks, -------------------------------------------------------------------
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(#3)
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| Member Posts: 73 Join Date: Feb 2006 |
02-04-2008, 07:47 PM
Thanks Jaime, I worked with Raghav and the emails are coming in now. |
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