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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting |  Strange characters in my KB articles now! -
23-08-2008, 05:45 PM
Why all of the sudden, after 3.30 STABLE, am I seeing these strange characters in my KB articles? |
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(#2)
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| Operations Manager  Posts: 5,452 Join Date: Jan 2006 Location: United Kingdom |
23-08-2008, 05:54 PM
I have never seen this before. What have you selected as the character set for your tables in your MySQL database? -------------------------------------------------------------------
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(#3)
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| Member Posts: 523 Join Date: Dec 2005 Location: Sitting |
23-08-2008, 06:24 PM
Default character set is "latin1" I commented out the line below in my config.php and it works now, no strange characters! Code: $_DB['charset'] = "utf8"; |
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(#4)
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| Operations Manager Posts: 5,452 Join Date: Jan 2006 Location: United Kingdom |
23-08-2008, 07:08 PM
You should not change this from "utf8" - it is meant to be utf8, and so is the character set in your MySQL tables. It may work now, but should you start handling content of a foreign language you may run into problems. If you're sure you'll never be handling foreign characters, then this should be OK. -------------------------------------------------------------------
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(#5)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
23-08-2008, 07:43 PM
This used to happen to me and I had to go back into my articles and delete the strange characters...this happened in many previous versions of kayako. |
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