Strange Error

[evermorev]

I have run across a stranger error. The error is that when I use:

"<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://evermorehelp.com/support/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 52"></script>
<!-- End SupportSuite Javascript Code -->"

I add in &group=play2cover right after &departmentid=52

NOW the strange thing is that when I clear all cookies and data and open the page as tho I am first time visitor in IE it reverts to the DEFAULT template which displays the DEFAULT logo graphic.

HOWEVER when I open it up in Firefox as a first time visitor it displays the right play2cover template, works correctly, and displays the logo that I have modified for that template. Is this a bug? can it be fixed by updating to the latest CVS? Any help would be appreciated as it is very strange.