Strange problems with email parser "cron" task

billiton · 01:52 PM

Hello,

I just installed eSupport (3.30.02 owned, with german language packs from the forum) and I have a problem with email replies.

I installed an email queue and tickets are being correctly submitted and replies sent to the user by mail as expected. All answers are collected by our IMAP server where Kayako should theoretically fetch them and parse.

It does not, though. In the "scheduled tasks"->"Manage" view, the date stamp of "Last Run" increments every few minutes as expected. In the Task Log, however, the Email Fetcher module keeps missing. No error, no log, no hint whatsoever.

The Logs in our IMAP server show that a login is not even being tried.

What could be wrong? How do I debug the pseudo cron processing? Are there hidden logs that could give a hint?

Casey Rousseau · 02:20 PM

Have you checked to make sure IMAP extension is turned on in your PHP configuration? (PHP.ini for windows.)

jcasares · 01:06 PM

Have you checked what this URL gives you: http://site_url/cron/index.php?_t=parser ?

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Casey Rousseau Offline Member Posts: 307 Join Date: Aug 2008 Location: Connecticut, USA	27-10-2008, 02:19 PM Have you checked to make sure IMAP extension is turned on in your PHP configuration? (PHP.ini for windows.) Casey Rousseau Prophesy Transportation Solutions, Inc. Last edited by Casey Rousseau; 27-10-2008 at 02:20 PM. Reason: punctuation

jcasares Offline Member Posts: 133 Join Date: Oct 2008 Location: Argentina	30-10-2008, 01:06 PM Have you checked what this URL gives you: http://site_url/cron/index.php?_t=parser ? Last edited by jcasares; 30-10-2008 at 01:06 PM.