Sub-categories and staff member selection?

nikolex · **Sub-categories and staff member selection? -** 07-05-2008, 01:19 AM

Hi,

Question: is it doable in the current stable release(s) of eSupport or SupportSuite to be able to point new tickets to a category and then sub-category or even a particular staff-member when a customer submits a ticket request?

Please let us know,
Thank you.

craigbrass · 07-05-2008, 08:19 AM

There is no such out-of-the-box functionality to do sub-categories at the moment. It is planned for V4 however.

nikolex · **Release ETA for v4 to contain sub-categories? -** 05-06-2008, 06:45 PM

A staff member had replied on the upcoming release for version 4 to contain sub-categories and the like. Is there an estimated time for the release? Please let me know.

Thank you.

**Jamie Edwards** · 05-06-2008, 06:55 PM

Hi there,

No - there is no ETA on the release of Version 4, I am afraid. The best thing you can do is visit the forum every so often and check for updates

nikolex · 05-06-2008, 06:57 PM

Does Kayako have a suggested/recommended process to add sub-categories to the current release?

**Jamie Edwards** · 05-06-2008, 07:00 PM

Hi there,

Unfortunately not; it would require major changes to the current framework and UI.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Free Knowledgebase - limiting staff rights.	sfriz	Modifications & Addon Releases	1	10-05-2008 11:05 PM
Using Template Groups - A Tutorial	Matthew	How do I?	5	07-05-2008 10:37 AM
Staff - Downloads - Manage Categories	Alex H	SupportSuite, eSupport and LiveResponse	0	29-03-2008 02:21 PM
v3.00.27 Stable Available	Varun Shoor	News and Announcements	1	05-12-2005 10:21 PM

nikolex Offline New Member Posts: 4 Join Date: May 2008	Sub-categories and staff member selection? - 07-05-2008, 01:19 AM Hi, Question: is it doable in the current stable release(s) of eSupport or SupportSuite to be able to point new tickets to a category and then sub-category or even a particular staff-member when a customer submits a ticket request? Please let us know, Thank you.

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	07-05-2008, 08:19 AM There is no such out-of-the-box functionality to do sub-categories at the moment. It is planned for V4 however. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

nikolex Offline New Member Posts: 4 Join Date: May 2008	Release ETA for v4 to contain sub-categories? - 05-06-2008, 06:45 PM A staff member had replied on the upcoming release for version 4 to contain sub-categories and the like. Is there an estimated time for the release? Please let me know. Thank you.

nikolex Offline New Member Posts: 4 Join Date: May 2008	05-06-2008, 06:57 PM Does Kayako have a suggested/recommended process to add sub-categories to the current release?