Submit ticket does not continue if using https

[gerardo]

Hello,

I'm having problems submitting a ticket on my eSupport setup. I go to "Submit a Ticket" select the Department the click on "Next >>" button and it brings me back to the main page of the Support Center.

I have checked permissions on cache and files dirs. My apache logs show no error.

All this is due to redirection of all traffic on port 80 to port 443. When I comment out redirection (Rewrite rule) in httpd.conf it works fine; i.e. I can submit the ticket.

Is traffic handle differently for submitting a ticket? Any insight info?

Any ideas, hints, advice or help is much appreciated
Gerardo

[gerardo]

Does anyone have kayako under https? Any feedback?

[gerardo]

In case it helps somebody.

I found another post which helped:
http://forums.kayako.com/showthread....ighlight=https
I was missing the setting "Product URL" under General in Settings

The way I do traffic redirection is as follows:
---------- in httpd.conf ----------
#This module simply tells apache2 that all connections to
#port 80 need to go to port 443 - SSL - No exceptions
<IfModule !mod_rewrite.c>
LoadModule rewrite_module modules/mod_rewrite.so
</IfModule>
<IfModule mod_rewrite.c>
RewriteEngine on
# The line below sets the rewrite condition. That is,
if the server port does not equal 443, then this condition is true
ReWriteCond %{SERVER_PORT} !^443$
# The line below is the rule, it states that if above
condition is true, and the request can be any url, then redirect
to https:// plus the original url that was requested.
RewriteRule ^/(.*) https://%{HTTP_HOST}/$1 [NC,R,L]
</IfModule>
---------- httpd.conf ----------