Submit Ticket is not creatign tickets

RAJAYOGANAND · 08:35 PM

Ticket is submiting? OK.
Customer gets reply? OK.
Customer can login? OK.

But inside kayako NO TICKET?

I found that in MySQL Database the ticket is created;
But inside kayako STILL TICKET?

How can a staff know a ticket is genarated without getting ticket inside?

any hope

Rajesh A.

Neil-UKWSD · 12-03-2006, 10:29 AM

Hi,

Does the staff member your logging in as have access to the department, you need to edit each staff member after adding departments to give them access.

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	12-03-2006, 10:29 AM Hi, Does the staff member your logging in as have access to the department, you need to edit each staff member after adding departments to give them access. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk