Submit ticket - syntax error

pol67 · **Submit ticket - syntax error -** 19-05-2008, 11:01 PM

During submit ticket, following error message:

Parse error: syntax error, unexpected $end in XXXXX/cache/baf15638ec40e8acbb94a9d25907aaa8.php on line 112

Solution?

Thanks,

Paul - Italy

supportskins · 20-05-2008, 08:08 AM

Delete all files from the cache directory and it should fix the issue.

Andrew Scott · 20-05-2008, 09:01 AM

to do so you can use this link http : // your.server.com/staff/index.php?_ca=rebuildcache

Dewak · 20-05-2008, 07:05 PM

If you are running Kayako ver 3.20.02 you can also rebuild the cache by login into the Admin CP, then on the left menu click on "Diagnostics"--->"Rebuild cache.

Best

supportskins · 20-05-2008, 07:41 PM

I suppose that covers all the possible methods on how one can rebuild cache

pol67 · 10:59 PM

Thanks for all replys...
I have Resolved the issue.
Found the cause of my problem: "Autologon mod."
Autologon mod. (free download here)
The modification does not work in the version 3.20.02
I have "revert the template" and kayako re-work perfectly now.

teckyhead · 25-05-2008, 01:13 PM

Quote:

Originally Posted by pol67

Thanks for all replys...
I have Resolved the issue.
Found the cause of my problem: "Autologon mod."
Autologon mod. (free download here)
The modification does not work in the version 3.20.02
I have "revert the template" and kayako re-work perfectly now.

Is someone able to put the mod up elsewhere? I wouldn't mind having a look - may be able to fix the error. I can't get it though as Softair's domain has expired:

----------
Welcome to softairltda.com

Notice: This domain name expired on 05/19/08 and is pending renewal or deletion

----------

Gary

supportskins · 25-05-2008, 07:07 PM

Another company too offers autologin mod, you might want to look into it.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM
connection problem	inteltechs	InstaAlert	5	27-04-2006 12:23 AM
error in sql, when submit new ticket	php_bug	SupportSuite, eSupport and LiveResponse	2	16-03-2006 11:17 PM

pol67 Offline New Member Posts: 17 Join Date: May 2007 SupportSuite Monthly Leased License	Submit ticket - syntax error - 19-05-2008, 11:01 PM During submit ticket, following error message: Parse error: syntax error, unexpected $end in XXXXX/cache/baf15638ec40e8acbb94a9d25907aaa8.php on line 112 Solution? Thanks, Paul - Italy

supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	20-05-2008, 08:08 AM Delete all files from the cache directory and it should fix the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Andrew Scott Offline Member Posts: 115 Join Date: Apr 2008 Location: Swindon, UK SupportSuite Owned License	20-05-2008, 09:01 AM to do so you can use this link http : // your.server.com/staff/index.php?_ca=rebuildcache Andrew Scott kayako]at[holbi.co.uk Kayako Development Manager Holbi Kayako development

Dewak Offline Member Posts: 103 Join Date: Feb 2008 SupportSuite Owned License	20-05-2008, 07:05 PM If you are running Kayako ver 3.20.02 you can also rebuild the cache by login into the Admin CP, then on the left menu click on "Diagnostics"--->"Rebuild cache. Best Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	20-05-2008, 07:41 PM I suppose that covers all the possible methods on how one can rebuild cache Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

pol67 Offline New Member Posts: 17 Join Date: May 2007 SupportSuite Monthly Leased License	20-05-2008, 10:54 PM Thanks for all replys... I have Resolved the issue. Found the cause of my problem: "Autologon mod." Autologon mod. (free download here) The modification does not work in the version 3.20.02 I have "revert the template" and kayako re-work perfectly now. Last edited by pol67 : 20-05-2008 at 10:59 PM.

supportskins Offline Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	25-05-2008, 07:07 PM Another company too offers autologin mod, you might want to look into it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/