Successful installation + French language pack

[erougier]

Hi,

Just a few words to say "thanks" to the Kayako support.

I did, last night, a successful installation + French language pack for a complete eSupport / mails server for my compagny in 5 hours.

The config. is :

• Mac OS 10.4.3 Server

• Postfix

• Zend Optimizer

• esupport.3.00.26.cvs

• esupport.3-00-12.franais.language.xml
converted to ISO-8859-1 with BBedit

• Default language : Français

• en-us.php
'charset' => 'ISO-8859-1',
'html_encoding' => 'quoted-printable',
'text_encoding' => '8bit',
'html_charset' => 'ISO-8859-1',
'text_charset' => 'ISO-8859-1',

• php.ini
default_mimetype = "text/html"
default_charset = "ISO-8859-1"

Regards,

Eric R.

[Mortfiles.se]

Good work Eric!
Glad you got things working

[erougier]

Yes, sometimes it's good to say it. Not only the problems.

I'm happy.
The users are happy.
My boss is happy.

World is beautiful ;-)

[Mortfiles.se]

Indeed it is

Any day when both customers and the boss is happy is a day to celebrate

[ccpfrance]

Hi Eric,

Do you also have this problem with french language when emails are received by customers and they see weird/chinese caracters instead of é, è, à, ç etc... ???

[erougier]

Originally Posted by ccpfrance

Hi Eric,

Do you also have this problem with french language when emails are received by customers and they see weird/chinese caracters instead of é, è, à, ç etc... ???

- It was my first problem with [english + UTF-8] for all special caracters

- Now with [french + ISO-8859-1] it's wotking fine for all uses of eSupport (mail, web, staff part...etc)

- Still working fine since yesterday with 3.00.27 STABLE

Eric R.

[dsaunier]

May I ask if you found that French translation file on this forum - cannot see it myself, or if you translated it yourself ? I wouldn't mind doing it and sharing the file but if it does exist I'd love to save some hours too...Merci !

Edited : the file for French can be found at French language pack

[tomaz]

Hi Eric and guys,

I would like to know if you encounter problems with :
- custom fields (chez nous, les champs sont toujours obligatoires même quand on les règles pour être optionnels).
- Troubleshooter tree (l'ordre des dossiers dans l'arborescence ne peut pas être édité ou tout du moins l'édition n'est pas prise en compte)
- Knowledge base export (même si tout est réglé en ISO, l'export se fait toujours en UTF-8 et cela entraîne des problèmes avec les accents lors de la réimportation).
- Attachments (on règle pour n'avoir que des .jpg de moins de 300ko et en fait, il est possible pour l'utilisateur de mettre ce qu'il veut).
- PDF print (la fonction d'impresssion en PDF des articles de la Knowledge base ne gère pas les accents, c'est flagrant avec les titres des articles. Et la mise en page est "massacrée" même si on utilise du code HTML au-lieu de l'éditeur WYSIWYG pour créer les articles).

Thank you in advance for your reply (merci d'avance).

We currently using v3.00.27 STABLE for test and we're waiting for v3.00.33 STABLE before we go live.

[ccpfrance]

Hi Tomaz, Eric,

We have here 3.00.27 STABLE and still caracters problems with french language. In every emails sent/received by any users, all accentuated caracters are replaced with chinese ones !

Pour ceux qui parlent français, si vous avez une solution pour régler ça, elle est la bienvenue.

Tomaz, je n'ai pas testé les autres fonctions décrites dans ton post, mais je pense que je vais être confronté aux memes problèmes.

[smvtech]

Hi,

Does anyone know where the php.ini file is?

Thanks
Chris

[smvtech]

Thanks alot!!!!!!

That worked great! My french clients will by realy happy!
I having trouble finding where we set the default language. Could anyone put me in the right direction please?

Thanks
Chris

[StudioZ]

Running: 3.00.32
I have my eSupport set as above (all the tweaks) french + ISO-8859-1
I'm getting this curious error message when reading a ticket:
The Character Set of the incoming email is different than the default character set, The Contents might not display properly. If you wish to switch the character set then Click Here.

Any help in the right direction will be appreciated...

Cheers,