Suggest a knowledgebase article

**Jamie Edwards** · **Suggest a knowledgebase article -** 30-01-2008, 02:25 PM

The knowledgebase is currently undergoing an overhaul. If you have a suggestion for an article that you know;

Would have helped you out in the past or
Is a commonly recurring question here on the forums

Then please post the title of such an article here, including any related threads that caused you to suggest the article. We'll then write them up.

Please do not discuss things in this thread. When suggestions are processed and the article updated, suggestion posts will be deleted.

Thank you,

craigbrass · 30-01-2008, 03:49 PM

Clearing cache on the hosted platform is a common forum question. Also, in that topic area, "Why are my template changes not showing?".

Siora · 30-01-2008, 04:30 PM

Also adding in how users can "restrict access to ticket submission to registered users only" is a common question.

jono1970 · 04-02-2008, 08:28 AM

I have a group called junior technicians and I would love to prevent them from creating/deleting a knowledgebase article\category. Currently, in the group properties you can only select whether to view the Kb tab or not. Same goes for the News tab.

Jono

djeffreys · **Howto: Work with custom field of type custom -** 10-04-2008, 03:44 PM

I have found very little help in relation to working with custom fields of type custom.
I've searched the knowledgebase and the forums. Any references are very basic and the information is sporadic at best.
In most cases the queries weren't answered.

It would be great if this could be dealt with with a step by step example.

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craigbrass Offline Senior Member Posts: 4,955 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	30-01-2008, 03:49 PM Clearing cache on the hosted platform is a common forum question. Also, in that topic area, "Why are my template changes not showing?". Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	30-01-2008, 04:30 PM Also adding in how users can "restrict access to ticket submission to registered users only" is a common question. Mehul Siora Solutions Inc. www.sioraIT.com

jono1970 Offline Member Posts: 61 Join Date: Mar 2006	04-02-2008, 08:28 AM I have a group called junior technicians and I would love to prevent them from creating/deleting a knowledgebase article\category. Currently, in the group properties you can only select whether to view the Kb tab or not. Same goes for the News tab. Jono

djeffreys Offline New Member Posts: 2 Join Date: Apr 2008 SupportSuite Owned License	Howto: Work with custom field of type custom - 10-04-2008, 03:44 PM I have found very little help in relation to working with custom fields of type custom. I've searched the knowledgebase and the forums. Any references are very basic and the information is sporadic at best. In most cases the queries weren't answered. It would be great if this could be dealt with with a step by step example.