Suggestions on setting up esupport

[mgillman]

We are using version 3.00.80.

Our customers are different companies around North America. We have setup eSupport to have each company a different department so in our dash board view, we can see the different support tickets by company. We have got around the email queue issue, and everything is working like we want it, except that now we would like to roll it out to allow the companies to log into esupport to view their tickets.

We have tested this and if you set someone to manager, they get to see all tickets. Can someone suggest a way to allow users to login and see all tickets for their particular company (department)?

Thanks

[IanWild]

If you create a User group for each company, you can then set the employees for each company into the appropriate Usergroup, and for anyone in that Usergroup who you want to see all other tickets in the same Usergroup, you can set them to be a manager. I think that's how it works anyway....

Ian