Support email is CC'd back to itself

[kami]

Hi;

Using the latest CVS

Version: 3.04.21 (CVS) - 17 Nov 2006 01:12 AM

The same problem with support email being CC'd to itself still is present.

If the support email is in the CC field when support suite replies to the sender a copy is also sent to the support email. This creates a loop because then it creates a ticket as a response to itself.

In Outlook and all other email clients if a reply to all is done the default email is taken off of the list so the email will not come back to itself.

I sent an email to support AT Kayako.com before and I was told they are aware of this and are working on it. That was before the .2 CVS' - is there an update on this issue?

Regards,
Kami

[HollyRidge]

Create a rule to preparse and delete them. I had the same issue and reported this to the staff there several times. It caused such a problem that it crashed our server several times. By creating that rule it resolved the issue.

[kami]

Thanks for the reply..

I am not sure how to set up a rule that will not delete the message under certain conditions..

Do you mind explaining the rule you have created?

I guess one way to do this is to delete any email that comes from the support email address since support address really has no business emailing itself?

Is that right?

Regards,
Kami