Support login issue

Astral · **Support login issue -** 21-04-2006, 02:08 PM

When support users follow the email link to check the status of a ticket they get this message:

ERROR: You do not have enough permissions to access this page. Please login by entering your Email and Password.

If they enter the username and password from the email, they are able to login. Anyone know how I can get rid of this message?

Thanks

Neil-UKWSD · 21-04-2006, 03:57 PM

Hi,

There is a tweak you can make to the URL in the email so it auto logs them in, its already posted on the forums.

EDIT: Found the post (http://forums.kayako.com/showpost.ph...9&postcount=47)

Extra · 22-04-2006, 11:17 PM

I have experienced the same issue. login to the account, try to visit multiple tickets and or multiple pages of tickets. the system will request your password, like it loses it's way.

Neil-UKWSD · 23-04-2006, 01:36 AM

Quote:

Originally Posted by Extra

I have experienced the same issue. login to the account, try to visit multiple tickets and or multiple pages of tickets. the system will request your password, like it loses it's way.

So once logged in as a client navigating through multiple tickets/pages of tickets seems to log you out?

Are you running 3.00.80 Stable?

Extra · 23-04-2006, 03:28 PM

Hi Niel,

Yes when in the list of support tickets in the user support area, I can view a few pages then it ask for me to login again. Also seems that sometime if I pause between the first page and the second I am asked to re-enter the login information. Could be a time sensitive symptom.

Extra · 23-04-2006, 03:30 PM

Specs:

linux, cpanel 3.00.80 stable

No equivelent Issues in staff login

Tom

Neil-UKWSD · 23-04-2006, 05:38 PM

Hi Tom,

It could be session related to the client session, I'll see if I can re-produce it here.

Neil-UKWSD · 23-04-2006, 10:49 PM

Hi,

I've tried to replicate this but so far have not been able to.

Extra · 24-04-2006, 11:48 PM

Hi Neil. Sent PM so you could see.

Thx

Neil-UKWSD · 24-04-2006, 11:52 PM

Hi,

I had my PM's disabled, can you resend please?

Extra · 25-04-2006, 01:41 AM

Hi Neil

Resent the PM

Thansk,
Tom

MarkC · 28-04-2006, 05:15 PM

I've been looking at this thread because it's similar to the problem I have, but in my case, the URL always seems to be wrapped so that the last part of the URL appears on the next line in the autoreply (and not part of the link). When the user clicks on the link they get the login error message but if you paste the rest of the URL it lets them in OK

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Astral Offline New Member Posts: 13 Join Date: Apr 2006 Location: Atlanta, GA	Support login issue - 21-04-2006, 02:08 PM When support users follow the email link to check the status of a ticket they get this message: ERROR: You do not have enough permissions to access this page. Please login by entering your Email and Password. If they enter the username and password from the email, they are able to login. Anyone know how I can get rid of this message? Thanks

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	21-04-2006, 03:57 PM Hi, There is a tweak you can make to the URL in the email so it auto logs them in, its already posted on the forums. EDIT: Found the post (http://forums.kayako.com/showpost.ph...9&postcount=47) Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Extra Offline Member Posts: 30 Join Date: Oct 2005	22-04-2006, 11:17 PM I have experienced the same issue. login to the account, try to visit multiple tickets and or multiple pages of tickets. the system will request your password, like it loses it's way.

Extra Offline Member Posts: 30 Join Date: Oct 2005	23-04-2006, 03:28 PM Hi Niel, Yes when in the list of support tickets in the user support area, I can view a few pages then it ask for me to login again. Also seems that sometime if I pause between the first page and the second I am asked to re-enter the login information. Could be a time sensitive symptom.

Extra Offline Member Posts: 30 Join Date: Oct 2005	23-04-2006, 03:30 PM Specs: linux, cpanel 3.00.80 stable No equivelent Issues in staff login Tom

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	23-04-2006, 05:38 PM Hi Tom, It could be session related to the client session, I'll see if I can re-produce it here. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	23-04-2006, 10:49 PM Hi, I've tried to replicate this but so far have not been able to. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Extra Offline Member Posts: 30 Join Date: Oct 2005	24-04-2006, 11:48 PM Hi Neil. Sent PM so you could see. Thx

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	24-04-2006, 11:52 PM Hi, I had my PM's disabled, can you resend please? Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Extra Offline Member Posts: 30 Join Date: Oct 2005	25-04-2006, 01:41 AM Hi Neil Resent the PM Thansk, Tom

MarkC Offline New Member Posts: 12 Join Date: Jan 2004	28-04-2006, 05:15 PM I've been looking at this thread because it's similar to the problem I have, but in my case, the URL always seems to be wrapped so that the last part of the URL appears on the next line in the autoreply (and not part of the link). When the user clicks on the link they get the login error message but if you paste the rest of the URL it lets them in OK