Support suite feature neeeded ...

[Th3MatrIx]

Hi,

I've just downloaded the trial of SupportSuite, of course it's a really nice program. I have a webhosting company and I will surely buy SupportSuite.

I was wondering if there is some plugins/modules avaiable which you can integrate in Support suite. I was thinking of a new icon "My orders details" on the main support page. User would be able to view his orders, almost like the "View tickets". Is there something around that could do something like that ?

Also, is there a way to have a file in the Download section avaiable only to a specific user instead of a public download section. I was thinking of placing all invoice of the user into this section (all in a .pdf format) so he can track all his current/past invoices.

Finally, is there a way to attach a file to a knowledgebase articles ?

Thank you for you help !

Vincent

[supportskins]

I was wondering if there is some plugins/modules avaiable which you can integrate in Support suite. I was thinking of a new icon "My orders details" on the main support page. User would be able to view his orders, almost like the "View tickets". Is there something around that could do something like that ?

To add this feature you will have to edit the software source code. Alot of clients usually add a widget on the Support Center index page linking it to an external page.

Also, is there a way to have a file in the Download section avaiable only to a specific user instead of a public download section. I was thinking of placing all invoice of the user into this section (all in a .pdf format) so he can track all his current/past invoices.

No this is not possible. The only work around is by using template groups but maintaining 1 template group per client can be a pain.

Finally, is there a way to attach a file to a knowledgebase articles ?

The only possible way as of now is to use HTML codes in the KB articles linking the article to an external file.

HTH

[Th3MatrIx]

Thank you for your quick response.

So I'm gonna program a custom page to include in the Support Suite, one thing I was wondering, since I want to show only the order of the logged in client, is there a cookie I can request (like a member unique ID for example) so in my database, I will link each order to this ID, and then when the user click on the "My orders" widgets it will automatically list his orders...

Thanks !