Support Suite + Permission Denied

Ricky Smith · **Support Suite + Permission Denied -** 08-06-2007, 04:21 AM

So I installed Support Suite E-Support just fine but when I login to the admin panel and change anything under general configuration and press apply i get a server error saying permission denied. I checked the permissions of the index.php file in the admin folder and it's 644.

craigbrass · 08-06-2007, 07:38 AM

Try adding the following to your .htaccess file inside your hosting account root area :-
SecFilterEngine Off

Make sure that goes at the top of the file.

Ricky Smith · 08-06-2007, 08:37 AM

Internal Server Error when I do that

craigbrass · 08-06-2007, 09:11 AM

In which case, it looks to be mod_security kicking in but for some reason not working when you turn it off.

supportskins · 08-06-2007, 11:52 AM

Certainly seems to be a server related issue.

**bear** · 08-06-2007, 12:08 PM

Quote:

Originally Posted by Ricky Smith

i get a server error saying permission denied.

Can you post the exact error you're getting please?

craigbrass · 08-06-2007, 02:44 PM

The fact that the error changes when he adds that line to disable mod_security proves that it is a server issue.

**bear** · 08-06-2007, 03:00 PM

Didn't say it wasn't. I wanted to see the exact error message.

supportskins · 08-06-2007, 03:05 PM

Quote:

Originally Posted by craigbrass

The fact that the error changes when he adds that line to disable mod_security proves that it is a server issue.

I suppose he meant to clarify on my reply not yours bear

craigbrass · 08-06-2007, 08:08 PM

Yea, was meaning that at your post SupportSkins.

Ricky Smith · 12:45 AM

Forbidden

You do not have permission to access this document.

Web Server at plexnetworks.com

Also I checked with the SysAdmin about adding the HTAccess and why it gave that error,

you can't do SecFilterEngine Off... modsecurity is locked

craigbrass · 09-06-2007, 10:07 AM

How do you mean it is locked? Do you mean that the ability to disable it using "SecFilterEngine Off" has been disallowed?

Ricky Smith · 10-06-2007, 01:18 AM

Yea, he's going to make it so it works on my account but it's going to be a while.

Ricky Smith · 10-06-2007, 05:43 AM

Still not working he added a rule to allow it for me.

craigbrass · 10-06-2007, 07:52 AM

Are you saying he added a rule to disable mod_security on your account and it still doesn't work?

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Ricky Smith Offline New Member Posts: 17 Join Date: Jun 2007	Support Suite + Permission Denied - 08-06-2007, 04:21 AM So I installed Support Suite E-Support just fine but when I login to the admin panel and change anything under general configuration and press apply i get a server error saying permission denied. I checked the permissions of the index.php file in the admin folder and it's 644.

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	08-06-2007, 07:38 AM Try adding the following to your .htaccess file inside your hosting account root area :- SecFilterEngine Off Make sure that goes at the top of the file. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ricky Smith Offline New Member Posts: 17 Join Date: Jun 2007	08-06-2007, 08:37 AM Internal Server Error when I do that

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	08-06-2007, 09:11 AM In which case, it looks to be mod_security kicking in but for some reason not working when you turn it off. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 11:52 AM Certainly seems to be a server related issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	08-06-2007, 02:44 PM The fact that the error changes when he adds that line to disable mod_security proves that it is a server issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

bear Offline Community Moderator Posts: 709 Join Date: Jan 2005	08-06-2007, 03:00 PM Didn't say it wasn't. I wanted to see the exact error message. ...read me...

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	08-06-2007, 08:08 PM Yea, was meaning that at your post SupportSkins. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ricky Smith Offline New Member Posts: 17 Join Date: Jun 2007	09-06-2007, 12:41 AM Forbidden You do not have permission to access this document. Web Server at plexnetworks.com Also I checked with the SysAdmin about adding the HTAccess and why it gave that error, you can't do SecFilterEngine Off... modsecurity is locked Last edited by Ricky Smith; 09-06-2007 at 12:45 AM.

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	09-06-2007, 10:07 AM How do you mean it is locked? Do you mean that the ability to disable it using "SecFilterEngine Off" has been disallowed? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ricky Smith Offline New Member Posts: 17 Join Date: Jun 2007	10-06-2007, 01:18 AM Yea, he's going to make it so it works on my account but it's going to be a while.

Ricky Smith Offline New Member Posts: 17 Join Date: Jun 2007	10-06-2007, 05:43 AM Still not working he added a rule to allow it for me.

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	10-06-2007, 07:52 AM Are you saying he added a rule to disable mod_security on your account and it still doesn't work? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger