Support Suite + Permission Denied - Page 2 - Kayako

Ricky Smith · 10-06-2007, 08:09 PM

No, he wrote a exception for rule 300015 on /admin/index.php and it still giving that error

craigbrass · 10-06-2007, 08:20 PM

It may not be that file. It may be a file that index.php is calling. He needs to write an exception rule or the root of Kayako and all sub-folders.

Ricky Smith · 10-06-2007, 09:09 PM

Same issue we tried that just now.

craigbrass · 10-06-2007, 09:15 PM

Please try disabling mod_security all together just to test. If it still does it, it must be something else. If it does work, its obviously mod_security.

Ricky Smith · 10-06-2007, 09:46 PM

He says, we already know it's mod_security. But how we fix it is the issue

**Jamie Edwards** · 10-06-2007, 10:06 PM

You have to either disable mod_security for your installation or write mod_security rules to whitelist SupportSuite (which I am afraid I do not know how to do).

Ricky Smith · 10-06-2007, 10:47 PM

Which we've tried and it's still not working.

craigbrass · 11-06-2007, 07:02 AM

Well if it is mod_security then Kayako cannot really help. The disabling of mod_security was a test to make sure it was so would be best if you did try that.

If it works fine with it disabled, I think you will need to post on the mod_security forum and ask them why the rules are not working.

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Ricky Smith Offline New Member Posts: 18 Join Date: Jun 2007 Location: Winter Park, FL	10-06-2007, 08:09 PM No, he wrote a exception for rule 300015 on /admin/index.php and it still giving that error

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	10-06-2007, 08:20 PM It may not be that file. It may be a file that index.php is calling. He needs to write an exception rule or the root of Kayako and all sub-folders. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ricky Smith Offline New Member Posts: 18 Join Date: Jun 2007 Location: Winter Park, FL	10-06-2007, 09:09 PM Same issue we tried that just now.

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	10-06-2007, 09:15 PM Please try disabling mod_security all together just to test. If it still does it, it must be something else. If it does work, its obviously mod_security. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ricky Smith Offline New Member Posts: 18 Join Date: Jun 2007 Location: Winter Park, FL	10-06-2007, 09:46 PM He says, we already know it's mod_security. But how we fix it is the issue

Ricky Smith Offline New Member Posts: 18 Join Date: Jun 2007 Location: Winter Park, FL	10-06-2007, 10:47 PM Which we've tried and it's still not working.