Supportsuite 3.0.32 - Not working points - ex. Incomeing Emails without attachements

[maxxx99]

Hi i have the following problem,

if customers send incomeing mails with attachements they allways in the ticketsystem without attachement -

Serttings allow attachement 0of all types i use the standard settings

----------------------------
Product: SupportSuite
Version: 3.00.32
Build Date: 19 Dec 2005 09:19:10 PM
Build Type: STABLE
PHP Version: 4.3.4
Max Upload Size: 10M
MySQL Version: 4.0.18
----------------------------

By the way some points i found out not working too:

Statistics:
The Statistics dont work in the "staff CP"
if no staff is working on it and there are 600 incomeing tickets (new tickets shown in statistics) 5 minutes later there are 450 and nobody is working so its funny that they get lesser by themselve! Same in the ticketlisting!

Search:
if you search in tickets with "advanced search" for email you find nothing
if you search by "entire message" or via the user menu for the same mail-adress you find it - why an special search for email exists if it doesnt work

Email Queue (changes from 2.5 to 3.0):
if you have setup in 2.5 an emailqueue all mails from this mailqueue are imported
now in version 3.0: if you setup a mail support@domain.de and you have an alias to the same mailbox mahnung@domain.de all this mails are kicked by the parser!
You have to add an additional mail-rule for catch-all!

Staff-Settings:
if one staff has changed his settings for posts per page from 10 to 20 posts this settings appeared by all other staff of the same group too - think this shouldnt be.

Staff reports:
dont exist or dont work
if you use the department summary there is a filter for staff - but dont work

if anybody knows hw to fix this all or have a solution for the attachement problem - would be great

thx

[mommacude]

OH great. I was hoping to upgrade to that version because 3.00.31 won't let me create tickets from within the program. ((((sigh))))

[maxxx99]

After waiting more than 4 weeks that the search problems get fixed i didi it myself because my staff got cracy because no search for emails or TicketIDs has worked!

You can find my fix there - possible others find it helpful too:
http://forums.kayako.com/showthread....0649#post30649

have waited that kayako themself will do it but seems to complicated

One hint that possible helps:

fix the small things first, than only a view big remain and your customers will feel much better because they see some progress - and there are a lot of small things to fix

[ilurec]

Having the same problem here with 3.00.32. I have tried the php.ini mods for size and time and still a no go. Use the mail queue to check pop3 account on older MS Exchange 5.5 if that helps...

The ticket shows the attachment as ASCII generated text as follows:

"begin 600 Risk analysis.xls
MT,\1X*&Q&N$`````````````````````/@`#`/[_"0`&```````````````!
M````:P``````````$```3@````(```#^____`````&P```# "

Desperatly need to be able to receive attachments via mail.

Any clues?