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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 461 Join Date: Mar 2008 SupportSuite Owned License | supportsuite chat program problem -
20-04-2008, 12:57 PM
Every time my staff comes online I get this error program closes and have to start again any body has idea? see the attachment AppName: liveresponse.exe AppVer: 3.1.1.61 ModName: mfc80u.dll ModVer: 8.0.50727.762 Offset: 00023c4d |
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(#2)
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| Member Posts: 461 Join Date: Mar 2008 SupportSuite Owned License |
22-04-2008, 12:27 PM
I am having this problem every day evey single day every single time a staff comes online  |
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(#3)
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(#4)
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| Senior Member  Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
22-04-2008, 07:40 PM
It would a good idea if you can translate it into english. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| Operations Manager  |
22-04-2008, 07:52 PM
Hi there, If you're experiencing this problem, please can you post a log dump? The XML one will do - you can find it under 'Manage Computer' (right-click My Computer) -> System Logs -> Application Errors - find the one that corresponds to the LiveResponse application crash. -------------------------------------------------------------------
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(#6)
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| Member Posts: 461 Join Date: Mar 2008 SupportSuite Owned License |
23-04-2008, 04:41 AM
I changed my theme to Native windows and it seems it has solved but I have to wait until evening when my staffs come online to make sure |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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