supportsuite chat program problem

[jnet]

Every time my staff comes online I get this error
program closes and have to start again
any body has idea?

see the attachment

AppName: liveresponse.exe AppVer: 3.1.1.61 ModName: mfc80u.dll
ModVer: 8.0.50727.762 Offset: 00023c4d

[jnet]

I am having this problem every day

evey single day

every single time a staff comes online

[jaigupta]

I cannot understand language on the image

[supportskins]

It would a good idea if you can translate it into english.

[Jamie Edwards]

Hi there,

If you're experiencing this problem, please can you post a log dump? The XML one will do - you can find it under 'Manage Computer' (right-click My Computer) -> System Logs -> Application Errors - find the one that corresponds to the LiveResponse application crash.

[jnet]

I changed my theme to Native windows and it seems it has solved
but I have to wait until evening when my staffs come online to make sure

[jdp]

I am getting the same thing.
Another member of staff running the same OS (Vista 64bit) and version (3.1.1.61) is not having the same error.


Log Name: Application
Source: Application Error
Date: 15-11-2008 21:44:19
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Office
Description:
Faulting application LiveResponse.exe, version 3.1.1.61, time stamp 0x47dae344, faulting module MFC80U.DLL, version 8.0.50727.762, time stamp 0x45713438, exception code 0xc0000005, fault offset 0x00023c4d, process id 0x320, application start time 0x01c94762c72b14d8.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-11-15T20:44:19.000Z" />
<EventRecordID>636</EventRecordID>
<Channel>Application</Channel>
<Computer>Office</Computer>
<Security />
</System>
<EventData>
<Data>LiveResponse.exe</Data>
<Data>3.1.1.61</Data>
<Data>47dae344</Data>
<Data>MFC80U.DLL</Data>
<Data>8.0.50727.762</Data>
<Data>45713438</Data>
<Data>c0000005</Data>
<Data>00023c4d</Data>
<Data>320</Data>
<Data>01c94762c72b14d8</Data>
</EventData>
</Event>