SupportSuite, eSupport and LiveResponse 3.20.01 Release Candidate 2

[Jamie Edwards]

Hi all,

We have released 3.20.01 (that follows 3.20.00 RC1) as a release candidate.

We encountered more than an anticipated number of problems during the testing of Release Candidate 1 (3.20.00), so we have applied appropriate fixes and have released Release Candidate 2 (3.20.01) for testing.

Please see the changelog below.

This build can be found in your members area (http://members.kayako.net).

You are free to install it, and we would appreciate any feedback you have, particularly with regard to ticket forwarding and the LiveRepsonse Client application.


As always, please take a backup before installing beta or unstable builds.


SupportSuite, eSupport and LiveResponse (SWIFT)
- BUGFIX: Download categories don't reflect the article count of sub-categories (bug #467)
- BUGFIX: Forwarding a ticket causes the ticket's status to be reset to the default for the template group (bug #230)
- BUGFIX: Deleting KB category doesn't recalculate article count (bug #477)
- BUGFIX: maincss always loaded from 'default' template group, not WHMCS template group (bug #469)

LiveResponse Client Application
- BUGFIX: Memory leak upon server data refresh
- Passwords in URLs are obscured in the event log

[gate2vn]

I still don't have configuration box for WHMCS. See attached file please

[Mikie]

Originally Posted by gate2vn

I still don't have configuration box for WHMCS. See attached file please

Your not supposed too, read the instructions.

[gate2vn]

I do follow 5 steps in instruction file. If you can give me any idea on which step might cause my issue, I would greatly appreciate. Otherwise, please do not post a general comment. I believe I am not the only person facing to this.

Thank you.

[markoshust]

if you could implement the count fix problem here (read last post), yea, that would be great...

Knowledgebase - number of articles count

[Ryan Lederman]

markoshust, the fix for the downloads count has been fixed in this build as far as we're aware. if you're still experiencing an issue, please provide us with more information on how to reproduce the failing behavior.

[rogere]

I have a ticket open for this under LTH-850166. Here is the short story - we are on the Kayako Hosted solution - I opened a ticket on Monday complaining about that the daylight savings time settings wasn't taking effect (we are in California). A small problem now has turned into a nightmare.

Kayako support then upgraded our hosted solution to 3.20.01, thinking that would fix the problem, and without our advise. Unfortunately it didn't fix things. Worse, the application has now become unstable for us:

- The SupportSuite is disconnecting back and forth between online status.
- The chat application is not working. The agent gets a request then gets disconnected.
- Our monitoring pane is not showing all of our users. It says we have 10 users online when in reality there are 500.

I have an angry support team on me right now. If you can escalate my issues that would be great.

Thanks,
Roger Endo

[Ryan Lederman]

rogere, I've updated your ticket.

[NC Software]

How about installing the RC on YOUR site and you tell us how it works out? vBulletin uses their betas and RC's prior to release, learn by example.

[Ryan Lederman]

Neal, we'll get it done soon.

[Ryan Lederman]

Just to keep everyone updated on the stable release: we are waiting to confirm that a memory leak has been fixed in the LiveResponse Client Application that is bundled with the product before we ship 3.20.02 stable.

We hope to have some verifiable results by tomorrow evening. Barring catastrophe, it seems like the stable is RIGHT around the corner.

[mylove4life]

Did 3.20.01 break any body's live chat html code? I got a syntax error with it now. Also I see a dash in all the pages up in left corner... Thanks

[Mikie]

Originally Posted by gate2vn

I do follow 5 steps in instruction file. If you can give me any idea on which step might cause my issue, I would greatly appreciate. Otherwise, please do not post a general comment. I believe I am not the only person facing to this.

Thank you.

I said, there are no options, Just a submit button and thats it. There is nothing to configure on that screen.

[welch]

How about an update to this: Ticket Statuses per department

Seems that if it was "supposed" to be fixed in 3.20.0 it should probably be fixed in 3.20.1... makes sense to me.

[netearth]

Originally Posted by Ryan Lederman

Just to keep everyone updated on the stable release: we are waiting to confirm that a memory leak has been fixed in the LiveResponse Client Application that is bundled with the product before we ship 3.20.02 stable.

We hope to have some verifiable results by tomorrow evening. Barring catastrophe, it seems like the stable is RIGHT around the corner.

Hi Ryan,

This post was 2 days ago now, did it get Stable Release status last night?

Thanks,
Chris