SupportSuite, eSupport and LiveResponse 3.20.02 STABLE

svid007

Why autosetup stops on livesupport (Page 2 of 3). Installation does not come to the end.

supportskins · 18-03-2008, 07:06 AM

Does it throw out any error?

svid007 · 18-03-2008, 07:51 AM

craigbrass · 18-03-2008, 09:19 AM

Tried reuploading all files again?

Tobyct · 18-03-2008, 12:10 PM

Will this latest release automatically be updated for clients on the hosted platform

Regards

Toby

**Jamie Edwards** · 18-03-2008, 12:11 PM

Hi Toby,

No they won't; you have to start the upgrade manually via your members area (http://members.kayako.net)

**Jamie Edwards**

Announcement: 3.20.02 STABLE Released - Kayako Community Forums

Tobyct · 18-03-2008, 12:19 PM

Hello Jamie,

Thanks for this

Regards

Toby

dvg_lab · **language files -** 18-03-2008, 12:22 PM

Does the xml language file compatible with v.3.11.02? or have I to start translating from the begin?

Tobyct · 12:44 PM

This is the first upgrade we have undertaken and I am unsure what 'Revert the Updated templates' means.

How do I do this?

Can you clarify

Thanks

Toby

craigbrass · 18-03-2008, 01:02 PM

Basically, if you have modified a template and that has been changed in the build since your last upgrade, you must revert this template to the origional and then reapply any changes you have made.

supportskins · 18-03-2008, 01:13 PM

The software will not function correctly if you do not revert the templates.

Tobyct · 18-03-2008, 02:40 PM

Oh dear, does this mean all the changes I have made to the templates are now lost as a result of upgrading, can I not just revert back to the last saved version of the template I had before the upgrade?

What do I click on to revert back?

supportskins · 18-03-2008, 03:21 PM

You need to restore and re-do the templates. There is no other option. You can restore the templates from:
Admin CP > Templates > Restore Templates > List Templates to Restore > Upgrade Revert Required

craigbrass · 18-03-2008, 03:34 PM

Also remember you cannot just backup your templates, restore them then paste the backup into each of the template files. This will not work.

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svid007 Offline New Member Posts: 13 Join Date: Oct 2007	SupportSuite, eSupport and LiveResponse 3.20.02 STABLE - 18-03-2008, 06:35 AM Why autosetup stops on livesupport (Page 2 of 3). Installation does not come to the end.

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	18-03-2008, 07:06 AM Does it throw out any error? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

svid007 Offline New Member Posts: 13 Join Date: Oct 2007	18-03-2008, 07:51 AM No

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	18-03-2008, 09:19 AM Tried reuploading all files again? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Tobyct Offline New Member Posts: 12 Join Date: Feb 2008	18-03-2008, 12:10 PM Will this latest release automatically be updated for clients on the hosted platform Regards Toby

Tobyct Offline New Member Posts: 12 Join Date: Feb 2008	18-03-2008, 12:19 PM Hello Jamie, Thanks for this Regards Toby

dvg_lab Offline New Member Posts: 10 Join Date: May 2007	language files - 18-03-2008, 12:22 PM Does the xml language file compatible with v.3.11.02? or have I to start translating from the begin?

Tobyct Offline New Member Posts: 12 Join Date: Feb 2008	18-03-2008, 12:39 PM This is the first upgrade we have undertaken and I am unsure what 'Revert the Updated templates' means. How do I do this? Can you clarify Thanks Toby Last edited by Tobyct; 18-03-2008 at 12:44 PM.

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	18-03-2008, 01:02 PM Basically, if you have modified a template and that has been changed in the build since your last upgrade, you must revert this template to the origional and then reapply any changes you have made. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India	18-03-2008, 01:13 PM The software will not function correctly if you do not revert the templates. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Tobyct Offline New Member Posts: 12 Join Date: Feb 2008	18-03-2008, 02:40 PM Oh dear, does this mean all the changes I have made to the templates are now lost as a result of upgrading, can I not just revert back to the last saved version of the template I had before the upgrade? What do I click on to revert back?

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	18-03-2008, 03:34 PM Also remember you cannot just backup your templates, restore them then paste the backup into each of the template files. This will not work. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger