SupportSuite Hosted Email Problem

SimonJones · **SupportSuite Hosted Email Problem -** 05-04-2006, 06:33 AM

HI, I'm a newbie so I hope I'm posting to the correct forum. I'm trying out SupportSuite Hosted v3 for a few months prior to going whole hog and purchasing winapp. My problem is that Staff replies are sent by the Kayako mail servers but with the FROM field populated with the Staff member's email address. My email filter (correctly) detects this as spoofing and blocks the reply. I have the facility to specify "trusted" mail servers' IPs but Kayako has multiple IPs and I am reluctant to specify more the one or two max.
Any suggestions?

Phobert · 05-04-2006, 12:21 PM

Hi -
We have hosted as well. We went to the members area, home tab, and whitelisted the server listed under our domain. Haven't had a problem since.

SimonJones · 06-04-2006, 09:10 AM

Hi Phobert -
Thanks for your assistance - problem solved!

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Phobert Offline Member Posts: 32 Join Date: Jul 2005	05-04-2006, 12:21 PM Hi - We have hosted as well. We went to the members area, home tab, and whitelisted the server listed under our domain. Haven't had a problem since.

SimonJones Offline New Member Posts: 2 Join Date: Apr 2006	06-04-2006, 09:10 AM Hi Phobert - Thanks for your assistance - problem solved!