SupportSuite Issue

vwh · **SupportSuite Issue -** 19-08-2007, 06:18 PM

Almost everytime I have chat request from the first and every so often replies from me, I get an error message 'message sending failed' or something similar.

Also I get error message alerts half the time when a chat request is in session.

How can I solve this because its frustrating and annoying.

vwh · 19-08-2007, 07:14 PM

I downloaded the latest winapp and tested it between me as a test user and my normal admin/staff account and it seems to be working fine.

**Jamie Edwards** · 19-08-2007, 07:17 PM

Good to hear

Also make sure all of your templates are up to date (click on "Revert Templates" under Templates in the administrator control panel to see if any need a revert).

vwh · 19-08-2007, 07:31 PM

haha, can't do that. I've integrated it into my site design.

**Jamie Edwards** · 19-08-2007, 07:39 PM

If you have upgraded from a much earlier version, you will run into a lot of problems, especially where live chat is concerned. Upgrading your templates as well as the system files is a must, you can't always have one without the other. You may also choose to be a bit selective in reverting... i.e. your CSS file may not need reverting, and your header and footer also may not.

vwh · 19-08-2007, 08:10 PM

I ordered in June. Within the members area I don't see a newer release.

Thanks for the concern Jamie, I think more companies need people like you.

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vwh Offline New Member Posts: 11 Join Date: Jun 2007 Location: UK, London	SupportSuite Issue - 19-08-2007, 06:18 PM Almost everytime I have chat request from the first and every so often replies from me, I get an error message 'message sending failed' or something similar. Also I get error message alerts half the time when a chat request is in session. How can I solve this because its frustrating and annoying.

vwh Offline New Member Posts: 11 Join Date: Jun 2007 Location: UK, London	19-08-2007, 07:14 PM I downloaded the latest winapp and tested it between me as a test user and my normal admin/staff account and it seems to be working fine.

vwh Offline New Member Posts: 11 Join Date: Jun 2007 Location: UK, London	19-08-2007, 07:31 PM haha, can't do that. I've integrated it into my site design.

vwh Offline New Member Posts: 11 Join Date: Jun 2007 Location: UK, London	19-08-2007, 08:10 PM I ordered in June. Within the members area I don't see a newer release. Thanks for the concern Jamie, I think more companies need people like you.