SupportSuite Migration server1 => server2

[quichejackson]

SupportSuite Migration server1 => server2

I installed and configured SupportSuite v3 to run on an internal Linux server (server1) and now I have moved our production Linux server (server2) and all I get is a blank white screen.

Both servers are identical OS's, MySQL Versions, Zend Optimizer

The only think I can think of is the key.php files would be different since server1 used an IP address and server2 uses a domain completely separate and apart from each other.

Steps to Reproduce
1. mysqldump database (server1)
2. tar supportsuite software directory (server1)
3. mysql import database (server2)
4. untar supportsuite.tgz (server2)

When I rename the key.php file I get the correct error message, but otherwise Admin, Client and index.php all display a blank white screen.

[Digital Mayhem]

okay what is your supportsuite licensed too?

and you you just get a license key error message and not a blank page.

[Digital Mayhem]

how about you try this step

run this via SSH

Old Server

mysqldump -u DBUSERNAME -pPASSWORD DBNAME > backup.sql

New Server

mysql -u DBUSERNAME -pPASSWORD DBNAME < backup.sql

[quichejackson]

the mysqldump and import worked fine. I have all the data in the new database.

the problem i am assuming is with the key.php not matching the IP/Domain of the new server.

I moved all the data and scripts to a new server hosted using a domain the original install was on an IP.

When I originaly created the key.php file i use an IP 127.0.0.1 address but this production enviroment runs on a domain see link below:

http://support.smallbusiness.miva.co...dmin/index.php

[Digital Mayhem]

so you will need to contact kayako sales/support and request a key domain change and once they update it download and upload the new key.php file.

[quichejackson]

thanks, i have sent the request.

So is there any way to maintain a staging and production version of the software.

As a policy we always maintain a staging enviroment to test upgrades and changes to and once they pass QA we make the changes on our production enviroment.

[christinasc]

I'd like to know the answer to this question as well.


If it happens that you need to purchase an additional key, please let me know

[Digital Mayhem]

You can install say your production copy at http://www.yourdomain.com/support/ and then install a test one at http://www.yourdomain.com/testsupport/ and then seeing how they both have the same domain name use the one key.. Now if you want them on two totally different domain names you will need an Additional License which is $49.95 and can be purchased through the members area.