SupportSuite POP3 from Exchange 2007

pwlcek · **SupportSuite POP3 from Exchange 2007 -** 31-03-2007, 08:14 PM

Well I have setup my Exchange server properly. When I use telnet I receive the following:

+OK Microsoft Exchange Server 2007 POP3 service ready
USER the.correct.username
+OK
PASS the.correct.password
+OK User successfully logged on.

However, when I call the script via my webbrowser with

http://www.mydomain.com/ts/cron/index.php?_t=parser

I always receive the following error:

array(2) { [0]=> string(73) "No credentials cache found (try running kinit) for exchange.mydomain.com" [1]=> string(91) "Can not authenticate to POP3 server: The AUTH protocol exchange was canceled by the client." } Total Messages
Rejected Messages:
Accepted Messages:

Within supportsuite the following parameters are configures:

Mail Parser » Email Queues » Edit Email Queue

- Queue Type: Tickets
- Fetch Type: POP3
- Host: exchange.mydomain.com
- Port: 110
- Username: the.correct.username
- Password: the.correct.password

Anyone any idea?

Regards,
Peter Wlcek

alansp · 17-04-2007, 03:37 AM

Where are you hosting your domain name and dns? You might be running into the issues I'm getting right now.

I do not get any emails from kayako that sends out... for example... if a staff/user replies to his/her ticket, I would not get a notify, even though I've set up the alert already... weird huh?

wantastix · 02:08 PM

I'm having the same problems with Kayako --> Exchange 07 POP3, and I can't seem to figure out the problem. Has anyone got any ideas how to get around this?

The Kayako install in this case would be www.mydomain.com/kayako and the Exchange server is located at exchange.mydomain.com

It seems that kinit is being used to help with authentication (presumably because the servers are on the same domain), and a) Kerberos is not going to work in my current scenario and b) I just want to authenticate using standard plaintext (at least just for getting this set up initially).

Any light shedding would be really welcome! :0)

**Jamie Edwards** · 09-05-2007, 02:03 PM

Please submit a support ticket about this so a developer can look closer at the issue (and do some debugging on your server).

ClintThomson · **Same Problem -** 08-06-2007, 01:13 AM

I am having the exact same problem, is there still no fix?

craigbrass · 08-06-2007, 06:32 AM

Please submit a ticket as Jamie said. A server investigation needs to be done to determine the problem and add in a fix.

ClintThomson · 08-06-2007, 10:51 PM

I did submit a ticket (SYL-846904) and perhaps you should communicate to the support staff that this is a known issue which needs to be addressed. I seem to be getting the run-around with my ticket.

Lets start from here:

My Support Suite POP3 Email Queue works fine with Exchange Server 2003 but it does not work with Exchange Server 2003

My Exchange Server 2007 works fine with Outlook Express when using POP3 and by using manual commands in the telnet window.

However when I try to use my Support Suite POP3 or IMAP Email Queue to pull email from my Exchange 2007 server, I get the following error message:

Warning: imap_open(): Couldn't open stream {internal.celeratec.com:110/pop3/notls}INBOX in /vservers/troubleticke/htdocs/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(91) "Can not authenticate to POP3 server: The AUTH protocol exchange was canceled by the client." } Total Messages
Rejected Messages:
Accepted Messages:

It is frustrating, since POP3 is such a simple interface, and I need this issue fixed ASAP.

ClintThomson · 08-06-2007, 11:10 PM

This is the run-around I am getting. Is this a communications failure?

Conversation

Clint.Thomson@Celeratec.com

Posted On: 08 Jun 2007 04:09 PM

--------------------------------------------------------------------------------
Error accessing email from our new exchange 2007 server using pop3.

Manual test of pop server (Internal.Celeratec.com)

+OK Microsoft Exchange Server 2007 POP3 service ready
USER support
+OK
PASS **OBFUSCATED**
+OK User successfully logged on.

However, when I call the script via my webbrowser with

http://support.celeratec.com/cron/index.php?_t=parser

I always receive the following error:

Warning: imap_open(): Couldn't open stream {internal.celeratec.com:110/pop3/notls}INBOX in /vservers/troubleticke/htdocs/modules/parser/cron_parser.php on line 84
array(1) { [0]=> string(91) "Can not authenticate to POP3 server: The AUTH protocol exchange was canceled by the client." } Total Messages
Rejected Messages:
Accepted Messages:

It is critical that I get this resolved ASAP.

Neetika Bhagat

Posted On: 08 Jun 2007 04:38 PM

--------------------------------------------------------------------------------
Hi,
Please check your POP3 server information that you have entered in configured mail queue.

Let us know if there is anything else we can help you with.

Regards,

Neetika Bhagat

Clint.Thomson@Celeratec.com

Posted On: 08 Jun 2007 07:51 PM

--------------------------------------------------------------------------------
The information is correct. It works in telnet. Please advise.

Clint.Thomson@Celeratec.com

Posted On: 08 Jun 2007 07:56 PM

--------------------------------------------------------------------------------
When I enter the same settings in outlook express, it downloads the email without any problem.

Neetika Bhagat

Posted On: 08 Jun 2007 08:16 PM

--------------------------------------------------------------------------------
Hi,
We have checked by inserting a new queue with our mail server information. Your helpdesk is fetching the mails properly. There is nothing wrong with our software. Please check your POP3 information(Port, Hostname, Username, Password) that you are using in your configured mail queue.

Let us know if there is anything else we can help you with.

Regards,

Neetika Bhagat

Clint.Thomson@Celeratec.com

Posted On: 08 Jun 2007 10:45 PM

--------------------------------------------------------------------------------
Okay, Why do I have to argue with you about this issue.

The Exchange Server 2007 POP3 service is working correctly and the POP3 feature in my Support Suite is working correctly, however they are not working correctly together.

I have tested my POP3 server with the same settings in the Support Suite control panel with Outlook express and it works perfectly, and the Support suite works perfectly with my old Exchange Server 2003 POP3 Service, however it does not work with Exchange 2007 and gives the message above.

I was told to put this request in by Craig Brass - Kayako Tester and this issue is affecting more that just my installation. As more and more of your clients move to Exchange 2007, this issue will become worse.

See Forum posting SupportSuite POP3 from Exchange 2007

So either give me some assistance or a better error messages from support suite or help me figure out the problem, don't simply reassign the blame for this issue back to me. I need help, not an argument.

Neetika Bhagat

Posted On: 08 Jun 2007 11:04 PM

--------------------------------------------------------------------------------
Hi,
We have tried with our two POP3 accounts and your helpdesk is fetching the mails properly. Could you please test it with another POP3 account? Please check and let us know.

Let us know if there is anything else we can help you with.

Regards,

Neetika Bhagat

Clint.Thomson@Celeratec.com

Posted On: 08 Jun 2007 11:05 PM

--------------------------------------------------------------------------------
The problem is not with any POP3 except the POP3 from an Exchange 2007 Server. Did you test it to an Exchange 2007 POP3 server?

craigbrass · 09-06-2007, 09:09 AM

Hopefully Jamie will get this chased up for you Monday when the staff are back in the office. It is obvious that something about Exchange 2007 POP3 is different to other POP3 servers and thus causes this problem.

Ixian · 01-08-2007, 04:26 PM

Has this ever been resolved? We're having the exact same issue with Exchange 2007. Was a patch issued?

slinc · 22-08-2007, 01:32 PM

Has this issue been fixed yet? We are having the same problem. Thanks.

craigbrass · 22-08-2007, 02:07 PM

I think submitting a ticket would be the best idea (http://members.kayako.com -> "Get Support"). They will be able to pass it to the developers for a fix if one is required.

Sean Henderson · **Solutions? -** 27-08-2007, 08:40 PM

Has anyone in this thread had any luck getting this resolved?

I am also having the same problem as those above in the thread (error messages are identical except for the server names).

I submitted a ticket several weeks ago and after basicly the same steps outlined above, which is fine. Then since then it has been assigned to a devoloper, and any time I've checked I've been told it will be updated soon.

slinc · 27-08-2007, 09:42 PM

I submitted a support ticket about a week ago and have not received a reply yet. If anyone get's a clear answer to this issue please post. Thanks.

**Jamie Edwards** · 27-08-2007, 10:07 PM

Quote:

Originally Posted by slinc

I submitted a support ticket about a week ago and have not received a reply yet. If anyone get's a clear answer to this issue please post. Thanks.

Hi slinc,

Can you please post your ticket ID so I can see what has happened with regards to this?

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alansp Offline Member Posts: 47 Join Date: Jan 2005	17-04-2007, 03:37 AM Where are you hosting your domain name and dns? You might be running into the issues I'm getting right now. I do not get any emails from kayako that sends out... for example... if a staff/user replies to his/her ticket, I would not get a notify, even though I've set up the alert already... weird huh?

ClintThomson Offline New Member Posts: 7 Join Date: Dec 2006	Same Problem - 08-06-2007, 01:13 AM I am having the exact same problem, is there still no fix?

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	08-06-2007, 06:32 AM Please submit a ticket as Jamie said. A server investigation needs to be done to determine the problem and add in a fix. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	09-06-2007, 09:09 AM Hopefully Jamie will get this chased up for you Monday when the staff are back in the office. It is obvious that something about Exchange 2007 POP3 is different to other POP3 servers and thus causes this problem. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ixian Offline New Member Posts: 6 Join Date: Apr 2007	01-08-2007, 04:26 PM Has this ever been resolved? We're having the exact same issue with Exchange 2007. Was a patch issued?

slinc Offline New Member Posts: 9 Join Date: Jul 2007	22-08-2007, 01:32 PM Has this issue been fixed yet? We are having the same problem. Thanks.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	22-08-2007, 02:07 PM I think submitting a ticket would be the best idea (http://members.kayako.com -> "Get Support"). They will be able to pass it to the developers for a fix if one is required. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

slinc Offline New Member Posts: 9 Join Date: Jul 2007	27-08-2007, 09:42 PM I submitted a support ticket about a week ago and have not received a reply yet. If anyone get's a clear answer to this issue please post. Thanks.