SupportSuite POP3 from Exchange 2007

[ChuckP]

We are also running into this error. Just upgraded a client to Exchange 2007 Enterprise and began receiving this same error message. Credentials check out when used with standard pop3 client.

-Chuck

[craigbrass]

Chuck: I suggest you submit a ticket (http://members.kayako.net -> "Get Support"). I think thats how the other guy in this ticket got the issue fixed.

[slinc]

Submitting a support ticket does not help. I did weeks ago and still do not have a response.

If anyone has received a resonse please post any fix. Thanks.

[Jamie Edwards]

Slinc,

If you provide me with your ticket ID I will be able to see why. If you do not, I cannot follow it up.

[Sean Henderson]

Originally Posted by craigbrass

Chuck: I suggest you submit a ticket (http://members.kayako.net -> "Get Support"). I think thats how the other guy in this ticket got the issue fixed.

Craig,
I would be surprised if anyone that has posted to this thread has gotten this problem resolved.

I myself have a ticket with support that has been assigned to a developer for over a month. I would think that a number of users reporting common (or identical) symptoms would be treated as a group rather then individuals, and that this is the status of all the tickets.

I did notice that something that appears to be similar just with IMAP SSL has been listed as bug 272, which may or may not be related to the problems we seem to be having.

[ChuckP]

Figure I would update this thread with my ticket # see if anything gets done: UEL-240759

The issue from what I have read involves Exchange 2007 trying to nagotiate kerberos via the POP3/IMAP, however the PHP module is not configured properly for it. There needs to be some sort of way to disable SupportSuite from attempting to use kerberos encryption.

[bmartindcs]

The problem everyone is having it seems is that Exchange 2007 does not allow ClearText authentication by default for POP3 or IMAP. You need to enable it and it will solve the problem, it did for me.

To enable ClearText do this from the Exchange Management Shell:

****** FOR POP3:
Set-PopSettings -LoginType PlainTextLogin
restart-service -service msExchangePOP3

****** FOR IMAP:

Set-IMAPSettings -LoginType PlainTextLogin
restart-service -service msExchangeIMAP4

[craigbrass]

Thanks for sharing that bmartindcs! I am sure it will help everyone here if that is the problem.

[IVRnet]

Originally Posted by bmartindcs

The problem everyone is having it seems is that Exchange 2007 does not allow ClearText authentication by default for POP3 or IMAP. You need to enable it and it will solve the problem, it did for me.

To enable ClearText do this from the Exchange Management Shell:

****** FOR POP3:
Set-PopSettings -LoginType PlainTextLogin
restart-service -service msExchangePOP3

****** FOR IMAP:

Set-IMAPSettings -LoginType PlainTextLogin
restart-service -service msExchangeIMAP4

This solved the problem for me. Thanks.

[hollo]

am i the only one how still not is able to get this to work?

the case is that:

1) my exchange 2007 is setup with ssl imap.

2) I have tried to successfully connection with my thunderbird, and i can see that the folder exists, and receive mails too. so i know that the connection to exchangeserver is fine.

3) i have followed a few guides i could find, http://bugs.kayako.com/index.php?cmd=view&id=272, which in short says that i have to execute:
Set-IMAPSettings -LoginType PlainTextLogin
restart-service -service msExchangeIMAP4
on my exchange server... but still it does not work for me, the output is below.

and yes i have had it to work with an another ssl imap connection, to an Merak mail server if anyone would care

now i really dont know what to do :s can everyone else get this to work?

here is some debug from my cron/index.php

Warning: imap_open() [function.imap-open]: Couldn't open stream {exchange.xxx.dk:993/imap/ssl/novalidate-cert/notls}INBOX in /var/www/vhosts/kayako.xxx.dk/upload/modules/parser/cron_parser.php on line 84
array(2) { [0]=> string(67) "No credentials cache found (try running kinit) for support.xxx.dk" [1]=> string(91) "Can not authenticate to IMAP server: The AUTH protocol exchange was canceled by the client." } Total Messages
Rejected Messages:
Accepted Messages:

[supportskins]

Which version of PHP are you using?

[hollo]

Here is a bit output from my web interface:


PHP Version 5.2.0-8+etch7

System Linux pork 2.6.18-4-686 #1 SMP Mon Mar 26 17:17:36 UTC 2007 i686 Build Date Jul 2 2007 21:40:03 Server API CGI/FastCGI Virtual Directory Support disabled Configuration File (php.ini) Path /usr/local/Zend/etc/php.ini Scan this dir for additional .ini files /etc/php5/cgi/conf.d additional .ini files parsed /etc/php5/cgi/conf.d/gd.ini, /etc/php5/cgi/conf.d/imap.ini, /etc/php5/cgi/conf.d/ldap.ini, /etc/php5/cgi/conf.d/mysql.ini, /etc/php5/cgi/conf.d/mysqli.ini, /etc/php5/cgi/conf.d/pdo.ini, /etc/php5/cgi/conf.d/pdo_mysql.ini PHP API 20041225 PHP Extension 20060613 Zend Extension 220060519 Debug Build no Thread Safety disabled Zend Memory Manager enabled IPv6 Support enabled Registered PHP Streams zip Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls Registered Stream Filters string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, convert.iconv.*, bzip2.*, zlib.*

[supportskins]

Can you confirm if you can login using the same details from a mail client like MS Outlook?

[hollo]

Yeah, i have just tried... both thunderbird and MS Outlook 2007 are able to log in to the accout with IMAP. If i can post you any debug just let me know.

i dont know if it can be because i have a self signed certificate.. but i have also tried to log in without SSL without any luck neither.

[supportskins]

You might want to consider to PHP 5.2.1 as bugs.php.net shows some issues with SSL in PHP 5.2.0.