SupportSuite POP3 from Exchange 2007

[hollo]

i have just upgraded my version.. now it is: PHP Version 5.2.3-1.. and i searched bugs.php.net, and did not find anything related to SSL.. and still i get the same error.. also if i chose to connect without SSL.. just IMAP.. i cannot get authentication:

here is debug from the 2 different runs:

IMAP SSL:

Warning: imap_open() [function.imap-open]: Couldn't open stream {xxx:993/imap/ssl/novalidate-cert/notls}INBOX in /var/www/vhosts/kayako.xxx.dk/upload/modules/parser/cron_parser.php on line 84
array(2) { [0]=> string(67) "No credentials cache found (try running kinit) for support.xxx.dk" [1]=> string(91) "Can not authenticate to IMAP server: The AUTH protocol exchange was canceled by the client." } Total Messages
Rejected Messages:
Accepted Messages:

without SSL:
Warning: imap_open() [function.imap-open]: Couldn't open stream {xxx:143/imap/notls}INBOX in /var/www/vhosts/kayako.xxx.dk/upload/modules/parser/cron_parser.php on line 84
array(2) { [0]=> string(67) "No credentials cache found (try running kinit) for support.xxx.dk" [1]=> string(91) "Can not authenticate to IMAP server: The AUTH protocol exchange was canceled by the client." } Total Messages
Rejected Messages:
Accepted Messages:

there is not the big difference between with and without :s not sure what else it could be

[supportskins]

Quite weird. I guess its time you contact Kayako Support from the your Members Area profile

[MikeMSD]

Did you ever find out what was causing this? We are having the same issue. E-mails flow fine from our old Exchange 2003 Front End server, but when we try to access POP3 from the new 2007 server it bombs out. If I log in via telnet, all is fine. This seems to have coincided with our upgraded to Apache 2.2 for some reason. It actually was working fine on Exchange 2007 for a while.

[supportskins]

We had similar issues with a client server using MS Exchange 2003 trying to set up POP3 SSL in Kayako. We soughted out the issue by upgrading PHP to the latest version. There is a known issue with SSL which exist in all versions prior to v5.1

If the issue persist, I recommend you contact Kayako Support from Kayako Members Area

[MikeMSD]

I got this working. The issue lies in the PHP IMAP module. It was compiled to use Kerberos authentication when available. It looks like Exchange 2007's POP3 and IMAP servers advertise Kerberos authentication where Exchange 2003's do not. To resolve this I recompiled IMAP C-Client and PHP IMAP without Kerberos support.

This issue will probably affect anyone using CPanel with their Linux servers. It looks like the default C-Client that CPanel uses is compiled to use Kerberos, therefore the PHP IMAP module has to be compiled with Kerberos support. To resolve I downloaded a new copy of Imap2004G and installed the C-Client over the installation that CPanel installed by default.

To get CPanel's EasyApache to compile PHP IMAP without support for Kerberos, rename the /etc/krb5.conf to krb5.old and the /etc/krb.conf to krb.old. This will probably break Kerberos on the system, so if you use Kerberos authentication for anything you may need to find an alternate method.

[supportskins]

Thank You for sharing the fix. I am glad the issue is now fixed

[lello]

Can you please send me more details about your solution. I newbee in PHP and it's very difficult for me to recompile the library.

Best regards.
Lello

[supportskins]

Lello,
By recompile it means you just need to add function support which you can do by uncommenting the correct extension in php.ini. Make sure your extensions directory path is set correctly in php.ini

[lello]

Excuse me,
my problem is that i don't know how I have to compile imap.so.
I know that after I have to configure php.ini with the correct extension.

Is this the right way?

[supportskins]

I suppose you are on Linux as you are trying to compile PHP with .so file. You can try searching for someone at WHT who can get it done for you at a reasonable cost.

[Crescenzo]

Originally Posted by lello

Excuse me,
my problem is that i don't know how I have to compile imap.so.
I know that after I have to configure php.ini with the correct extension.

Is this the right way?

Hi, it's very simple to recompile, I did it many times at my home, you have to copy one file in the php folder and use make to recompile. It's a three minutes operation, very simple.

Bye,
cb.

[jaylopez]

Actually I'm having the same problem but with Exchange 2003. SupportSuite can send emails with the account assigned to the queue and the client will receive it. But when the client replies from Outlook, the email never gets parsed by SupportSuite to annote the ticket.

I have tried Pipe, IMAP and POP3 with no success.

[fivestarhost]

I upgraded and it work, i'm a happy camper now

[supportskins]

Originally Posted by fivestarhost

I upgraded and it work, i'm a happy camper now

Good to know

[Ixian]

This still does NOT WORK. How is compiling php-imap without Kerberos support possibly considered to be a solution???