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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: Nov 2005 Location: New England USA (CT) | Switching servers - template issue -
18-04-2007, 01:51 AM
We use DNS Failover so that if primary location has downtime for any reason (maintenance, etc) the site switches to backup location using exact same domain name. All the data at backup location is the same - but there are white lines in the page at one server and not at the other: http://216.71.65.54/support/ (white horizontal lines visible) vs http://siteworks.com/support/ (no lines) Where should we look to get rid of the white horizontal lines? |
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(#2)
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| Senior Member  Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
18-04-2007, 06:23 AM
Kaitlyn, You can remove the horizontal lines by editing the index template. Look for linerepeat.gif in the code. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 9 Join Date: Nov 2005 Location: New England USA (CT) |
18-04-2007, 09:47 AM
Excellent - that was it - THANKS! |
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(#4)
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| Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India |
18-04-2007, 10:17 AM
No problem  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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