Teams vs Groups (from 3.00.27) - Kayako

Darren · Darren Using 3.00.27

I have an old version (3.00.27) of SupportSuite and see that upgrading will have Teams, as opposed to Groups (for Staff Users).

Will the upgrade simply translate my Groups into Teams, or will I have to create Teams to mirror my current Groups?

Also, can certain Teams have access to certain Ticket Statuses?
I would like to have some Staff (in Team A) be able to move a ticket to a specialist Status (X), but have Team B unable to place a ticket in Status X.
Is this possible?

craigbrass · 31-07-2007, 04:31 PM

I think Teams / Groups are the same thing and it is just a name change. There would be no need for you to do anything.

**Jamie Edwards** · 31-07-2007, 04:44 PM

Quote:

Originally Posted by craigbrass

I think Teams / Groups are the same thing and it is just a name change. There would be no need for you to do anything.

This is correct

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craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	31-07-2007, 04:31 PM I think Teams / Groups are the same thing and it is just a name change. There would be no need for you to do anything. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger