Telephone Number - User Ticket Creation

[mark@freestart.plc.uk]

I want the telephone number field to appear on the User Ticket creation. I know I can do this by adding a custom field. However this would mean having two different fields doing the same job as there is one already under the Staff Control Panel when creating phone tickets. Is this possible and how?

I am a PHP developer and have the Support Suite Owned so would be able to make the necessary adjustments to the source code if it is possible.

Regards,

Mark Gerrard
Development Manager
Freestart plc

[Jamie Edwards]

Hi Mark,

In the current version of SupportSuite there is a field group type called "Staff & User Ticket Creation" - I believe this one would suffice for your requirements.

[efisher]

Originally Posted by Jamie Edwards

Hi Mark,

In the current version of SupportSuite there is a field group type called "Staff & User Ticket Creation" - I believe this one would suffice for your requirements.

Hi Jaime,

This half works. By doing this, you end up with 2 phone number fields in the staff interface for phone tickets. Is there a way to hide the built-in field "User Phone #"? Otherwise, it is likely that the ticket is opened with the custom field ignored.

Thanks.
-Eric

[Jamie Edwards]

Hi Eric,

I see what you mean now. This involves some manual code modifications. I have not tested this (and we do not support code modifications), but it should at least help you on your way.

The following modification will stop the default Phone Number field from displaying on staff-ticket creation.

Version: 3.10.02 (unmodified)
File: \modules\tickets\staff_newticket.php

Comment out lines 270, 271 and 272.