Template for email responses

[cgchris99]

Here is the current email that gets sent to our customers...

I want to remove pieces of it. I will highlight what I want to remove. Can someone tell me what template to look in?

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Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.

Ticket ID: NQZ-716611
Subject: new test
Department: General
Priority: Low
Status: Open

You can check the status or reply to this ticket online at: http://support.mydomain.com/index.ph...ket&ticketid=3
Email: myemail@here.com
Password: c8faa19f

Please do let us know if we can assist you any further,

Our company name

[Racked Hosting]

Templates >> tickets >> email_staffreply

Also, you can always use the search templates feature, it's quite nifty!