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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 168 Join Date: Oct 2007 Location: Jakarta, Indonesia |  Template Groups not functioning -
11-02-2008, 06:38 AM
I seem to have lost all consistency in the functionality of my template groups as of CVS 9 Feb. Authentication of users also seems suddenly inconsistent as well. Fix one thing, break another...? I have two groups, one for 'guests', and another for 'registered' users. With 'guests' as default template group, I log in as a user. But I no longer see the content/departments/categories for the 'registered' template group. I've also noticed other quirks in the authentication mechanism, such as the system refusing to log on a registered user. No error given--the page just returns to the default template home page. Also: log on using https, but after logon gets redirected to http. Has anyone else noticed strange behavior like this? I've opened a support ticket and also CCed Varun, but I haven't yet received a response. Any help would be appreciated. Is this a recognized bug in the build, or something to do with my configuration? The Precision Group + Free: Ticket List & Ticket Search Mods + Free: (Almost) Perfect Outlook/HTML Tickets + Tutorials: SLA System Explained l Using Template Groups Kayako v3.20.02 & v3.30.02 | PHP: 5.2.6 | MySQL: 5.0.58 | CentOS 4 Server |
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(#2)
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| Senior Member Posts: 5,576 Join Date: Jun 2005 Location: Cumbria, UK |
11-02-2008, 08:29 AM
Post your ticket ID here. Jamie will be able to make sure it gets looked at. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Member Posts: 168 Join Date: Oct 2007 Location: Jakarta, Indonesia |
11-02-2008, 09:32 AM
Quote:
Btw, I just verified this problem using a clean CVS install to a subdirectory of my main site. The Precision Group + Free: Ticket List & Ticket Search Mods + Free: (Almost) Perfect Outlook/HTML Tickets + Tutorials: SLA System Explained l Using Template Groups Kayako v3.20.02 & v3.30.02 | PHP: 5.2.6 | MySQL: 5.0.58 | CentOS 4 Server | |
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| functioning, template |
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