Template Groups and Permissions

KPotter · **Template Groups and Permissions -** 15-08-2007, 02:39 PM

Okay -- maybe I'm missing something, but I'm racking my brain over this one.

I've created two template groups for helpdesks that we have on two different floors of our building.

When I assign a user to template group 2, they still have access to knowledgebase & news items for template group 1, even though I've selected only group 1 on the category details page for the KB.

It is restricting the articles and news items to the specified group in the client area, but I certainly can't have staff assigned to template group 2 creating and perhaps even inadvertently deleting KB articles and news from group 1.

It is absolutely required for us to have separation in the staff CP of KB, News, Downloads, and even Users for each assigned template group.

Have I missed a setting?

KPotter · 22-08-2007, 01:58 PM

Any feedback on this? Is this a feature or bug? Would like to hear from others who are running multiple template groups.

amj · 28-08-2007, 12:59 AM

I also have the same problem. I'm hoping to be able to create template groups for each client, but if we can't keep them separate, it will cause problems.

We haven't yet upgraded to 3.11.01, but we will within the next few weeks. Are you having this problem with this version as well?

**Jamie Edwards** · 28-08-2007, 01:01 AM

Hi KPotter,

I am sorry this was missed. We have not had any other reports about it. Could you please submit a support ticket so the issue can be traced? I am unable to duplicate it here.

***John Haugeland*** · **Unable to replicate -** 27-05-2008, 10:31 PM

Currently unable to reproduce (thought I had, but I was wrong.) Have sent a direct request to customer for access to their desk to investigate.

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KPotter Offline Member Posts: 58 Join Date: Dec 2003 Location: Basel, Switzerland	22-08-2007, 01:58 PM Any feedback on this? Is this a feature or bug? Would like to hear from others who are running multiple template groups.

amj Offline Member Posts: 32 Join Date: Feb 2007 Location: Honolulu, HI	28-08-2007, 12:59 AM I also have the same problem. I'm hoping to be able to create template groups for each client, but if we can't keep them separate, it will cause problems. We haven't yet upgraded to 3.11.01, but we will within the next few weeks. Are you having this problem with this version as well?