Template modification not reflected?

lifeunconscious · **Template modification not reflected? -** 05-01-2006, 03:51 AM

Hi,

I've made some changes to the email_staffreply template but I don't see the change reflected in the emails received from the staff. Any idea why that it?

Basically, I've added these two lines.

<{if $queuesignature != ""}><BR><{$queuesignature}><{/if}>
<{if 1==1}><BR>Changes<{/if}>

The second line was just to test that if it's working. Should always have the word 'Changes' in the email but ... nothing!

Neil-UKWSD · 05-01-2006, 08:46 AM

Hi,

You need to empty the cache folder after editing the templates.

lifeunconscious · **Variable still missing -** 07-01-2006, 04:54 AM

Thanks Neil. That worked. Now the word 'Changes' is out. However, the $queuesignature is still missing. Do you know if that variable is available for the email_staffreply template?

rakesh · 12-01-2006, 02:22 PM

If I have a hosted installation, how do I clear out the cache folder?

lifeunconscious · **From the installation folder -** 13-01-2006, 04:14 PM

There should be a folder named 'Cache' under the installation directory. Just remove all the files in that directory.

* When experimenting for the first time, I renamed the folder and created another 'Cache' folder. Just to be sure.

smvtech · 20-01-2006, 05:45 PM

Hi.

I just tried that and lost all navigation and I am now getting errors when logging in. I had to restore the cache folder to fix it but the templates are still not showing up as they should be.

Anyone have a step by step procedure on modifying auto_responder emails?
I have been going at it for over 6 hours and my client needs this done by monday.

If someone could provide these my keyboard would truly enjoy not being hit by my fist anymore.

Thanks
Chris

lifeunconscious · 20-01-2006, 05:58 PM

Hey Chris,

I just experienced this as well. I'm not sure why it worked the first time but the scripts didn't reproduce themselves in the cache folder just a few moment ago when I tried it.

So, delete everything save the *.js scripts in the cache folder. I got all navigations restored when I restored the scripts.

Hope that helps.

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	05-01-2006, 08:46 AM Hi, You need to empty the cache folder after editing the templates. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

lifeunconscious Offline Member Posts: 39 Join Date: Oct 2005	Variable still missing - 07-01-2006, 04:54 AM Thanks Neil. That worked. Now the word 'Changes' is out. However, the $queuesignature is still missing. Do you know if that variable is available for the email_staffreply template?

rakesh Offline New Member Posts: 4 Join Date: Jan 2006	12-01-2006, 02:22 PM If I have a hosted installation, how do I clear out the cache folder?

lifeunconscious Offline Member Posts: 39 Join Date: Oct 2005	From the installation folder - 13-01-2006, 04:14 PM There should be a folder named 'Cache' under the installation directory. Just remove all the files in that directory. * When experimenting for the first time, I renamed the folder and created another 'Cache' folder. Just to be sure.

lifeunconscious Offline Member Posts: 39 Join Date: Oct 2005	20-01-2006, 05:58 PM Hey Chris, I just experienced this as well. I'm not sure why it worked the first time but the scripts didn't reproduce themselves in the cache folder just a few moment ago when I tried it. So, delete everything save the *.js scripts in the cache folder. I got all navigations restored when I restored the scripts. Hope that helps.