templates Question:

[christinasc]

Hello,

I am wondering if it possible to show the ticket submission form only without the side navigation and login box. For example, from other parts of my website, I would like to have a link to the ticket submission page but I don't want to show the menu.

However, when the user wants to browse to the support site, they should still be able to see all the navigation.

For example, it is possible to show the page below without the navigation? I.e. show only the Submit ticket form part.
http://support.kayako.net/index.php?...departmentid=4

But by choice? and not all the time?

Can anyone help?

Thanks.

[Hermelin]

If you want to have submit ticket sometimes with menu sometimes without, I'd recommend using two template groups.

Kepp default one with menu, and create anew one (suggested name nomenu) without, then you just add &group=nomenu to the url when you don't want a menu and &group=default to be sure to get the menu (cookies around).

Templates to be modified are header / footer that template call navbar (various navigation elements). For the skinning specialists around it's probably piece of cake.

Anne

[christinasc]

Anne,

Thanks for the answer .

It seems that once you start using group="nomenu" you have to specify "group=default" if you want it to go back to the default... it won't automatically go to default without it again in the same session. Do you experience this?

[eiden]

You don't have to use different templategroups. Just add a parameter to the url, and add ann if-then-else statment to the template.

<{if $_TPL[GET][showMenu] == "true"}>
...Show
<{else}>
...Hide
<{/if}>