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richm Offline
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"Terms & Conditions of Use" module/page? - 17-07-2007, 07:29 PM

Has anyone come up with a module that would allow you to present to the clients/users upon first login a "Terms & Conditions of Use" page?
  1. It would basically present a page to them with:
  2. Terms and conditions of using the Support Center (including the information/procedures contained within)
  3. Standard disclaimer information
  4. Proprietary/confidential nature of the information

and give them a checkbox and button to acknowledge (or refuse) to accept.

Regards,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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Siora Offline
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17-07-2007, 07:31 PM

This would be a great feature which I'm sure many could edit/use to fit their own need.


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craigbrass Offline
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17-07-2007, 07:36 PM

Follow the instructions at How to create a new .php page with the standard headers and footers to create the page and then use templates to create a link and image to it.


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richm Offline
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17-07-2007, 08:35 PM

Thanks Craig, I'll give that a look.

Although I'll probably have to tap a programmer to help me figure out how to get this to only appear when they first login, and and only until they have accepted the terms, then never again.

Cheers,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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Siora Offline
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17-07-2007, 08:52 PM

Quote:
Originally Posted by richm View Post
Thanks Craig, I'll give that a look.

Although I'll probably have to tap a programmer to help me figure out how to get this to only appear when they first login, and and only until they have accepted the terms, then never again.

Cheers,

Rich
Keep me posted as well...once its fine tuned and properly layed out I'm sure many more people will want to use it.


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www.sioraIT.com
   
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craigbrass Offline
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17-07-2007, 09:32 PM

Yea, if you could post the code for that in the developer forum that would be great and help a lot of people out.


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richm Offline
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17-07-2007, 10:30 PM

Will do. It may take a while, as my plate is somewhat fullish atm.

I'm also working on the poor-man's version...

I had an idea after posting this, of creating a special "group" with only rights to view tickets (hiding all other modules) that I would create new users in. With one ticket in the queue for them with the verbiage of the t&c's and text at the bottom they would have to cut and paste into a reply acknowledging acceptance. After they do this, staff would assign them to the proper "group" (ie their company), which would make the other modules available to them and make them a "manager" so they could see all of the other tickets open for their company.

**The new user created above would initially have to be a "user" not a "manager" else if I have multiple new users at the same time, the tickets would be mixed together within this special group.

Not elegant I know, but it might work. Haven't had a chance to test to see if this would even work. But it seems like it would.

I'd still prefer the original idea as it's more clean and integrated and less susceptible to human error.

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!

Last edited by richm; 17-07-2007 at 10:32 PM.
   
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richm Offline
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18-07-2007, 12:51 AM

As a follow up to my last, a quick test of the "poor-man's" solution seems like it will work in the short term, even for existing clients.

Making them a member of this "new users" group temporarily and setting each to a type of "user" not manager works. Switching them back to the correct company (group) and setting them back to manager seems to have no negative effects.

Cheers,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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