Will do. It may take a while, as my plate is somewhat fullish atm.
I'm also working on the poor-man's version...
I had an idea after posting this, of creating a special "group" with only rights to view tickets (hiding all other modules) that I would create new users in. With one ticket in the queue for them with the verbiage of the t&c's and text at the bottom they would have to cut and paste into a reply acknowledging acceptance. After they do this, staff would assign them to the proper "group" (ie their company), which would make the other modules available to them and make them a "manager" so they could see all of the other tickets open for their company.
**The new user created above would initially have to be a "user" not a "manager" else if I have multiple new users at the same time, the tickets would be mixed together within this special group.
Not elegant I know, but it might work. Haven't had a chance to test to see if this would even work. But it seems like it would.
I'd still prefer the original idea as it's more clean and integrated and less susceptible to human error.
Rich