is there a better way...

[dunerider]

I've been using Kayako for 18 months now, as a support desk it works great for us, but I am having problems with my clients ! haha, who doesn't.

As the issue of spam becomes worse, I am looking into forcing my clients to login to the support desk to raise tickets, at present they can simply use email and the support desk is invisible to them.

As the support provider we only ever use Kayako whilst logged into the desk.

So my question is how do I configure Kayako, so my clients have to log in to both raise and respond to tickets, thus allowing us to withdraw our heavily spammed support@xxx.com email.

Of course this also means we eliminate people phoning us when they have email issues as they only need access to a browser to communicate with us.

TIA

[Jamie Edwards]

Hi dunerider,

You simply have to remove your e-mail queues, keep your departments and for the respective department's settings enabled "Require Registration". I would also recommend you set up a server-side auto responder to your support@xxx.com address, informing anyone of the neq requirement.