Is there a way to do this with email?

[jono]

I would like to give people a straight email address i.e

submit@domain.com

when they send directly form their email program to that address

It goes into the Department

basically.. Can i assign emails to departments and have enquiries show up in kayako even if they dont go through the client area and select that department

currently as it stands im using 1 email address for all departments

[Jamie Edwards]

Hi Jono,

This is possible, and one of the core features of SupportSuite and eSupport. You can set up multiple e-mail queues that pipe into different departments. This is explained in detail in the user manual.

[jono]

Yes i dont understand your usermanual sorry..

I asked support and I said....

I currently have 1 email address and 10 departements when a client goes to area selects department it gets sent there

BUT

I want to have ONE department assigned to a different email address the department is violations and i want to use violations@domain.com and I want to have it so that ANY EMAIL coming from anywhere .. where we have given out that email address arrives in our kayako violation department inbox

I was told that to set this up i had to go into admin and into mail parser and insert email queue and then after i had to assign it to a department..

Well im lost.. I am inside the admin im in Insert email queue I have typed in the email But then it says FETCH type PIPE, POP3 which one do i select? what does PIPE do??

Second after i get this in.. How do i assign the violation department to this new email?

[jono]

Ok i left it as PIPE.

next page selected violation department

I then sent a email from my home to violation@domain.com

and it never showed up????

[supportskins]

Did you set the path as suggested in the manual? Do you receive a delivery failure notice when you send an email to the piped email address?

[jono]

set the path.. what path where? it doesnt ask for a path

I didnt get any delivery failure notice come back to me at my regular email when i send the email to the piped email

[supportskins]

Seems like you have not set up email piping correctly. You need to get someone to look into your setup.

[Siora]

Instructions on how to setup piping are laid out in the manual pretty clearly...I have no clue about this stuff but I was able to get it working...give it another shot. Do you have cpanel access?

[jono]

Yes i have cpanel access

and i have looked at the manual and from what i can understand PIPING is a fancy name for FORWARDING email.. I dont want to FORWARD email, as if i do that I end up then storing a copy in my webserver email account aswell and that means i have to go in and delete it..... i want to avoid that.. I only want to get email in kayako.

I just want to give KAYAKO my email violation@domain.com

and when anyone sends to that by from their gmail account, home email... have it automatically go to the violation department

[jono]

any help please