Ticket Body on Status: Close

mmchugh · **Ticket Body on Status: Close -** 20-04-2008, 10:18 PM

Two things please:

I was wondering if there is a way to have an email sent to the user on Status: Closed, without auto-close.

I was wondering if anyone knows a way to have the original ticket body (or the first n characters of the message) sent with the Status: Closed email mentioned above.

Thanks,
Matt

supportskins · 21-04-2008, 07:15 AM

The existing version does not allow you to send clients an email when the ticket is closed.

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mmchugh Offline New Member Posts: 1 Join Date: Apr 2008 SupportSuite Hosted License	Ticket Body on Status: Close - 20-04-2008, 10:18 PM Two things please: I was wondering if there is a way to have an email sent to the user on Status: Closed, without auto-close. I was wondering if anyone knows a way to have the original ticket body (or the first n characters of the message) sent with the Status: Closed email mentioned above. Thanks, Matt

supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	21-04-2008, 07:15 AM The existing version does not allow you to send clients an email when the ticket is closed. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/