Ticket Count Wrong

brooky · **Ticket Count Wrong -** 24-02-2006, 05:18 PM

3 Tickets but none open?!?

Anyone know how it can be fixed manually via phpMyAdmin (or how it happens)?

**Raghav Arora** · 28-02-2006, 09:41 PM

Hi,
Please set the ticket view to ' all tickets' and it will resolve the issue.

Regards,

Raghav Arora

brooky · 01-03-2006, 02:07 PM

Sadly it made no difference.

Neil-UKWSD · 07-04-2006, 02:12 PM

Hi,

I have tried to duplicate this with 3.00.80 CVS but as soon as I delete or delete and ban form the ticket list using the mass update options the page refreshes and the count is ammended.

If I delete a ticket whilst viewing it the count also updates.

Hawkwing · 07-04-2006, 02:36 PM

I have this as well but it was because of that the tickets had been assigned to others than me and in the admin (I think) I had set the status to show count but not the tickets. Just typing from my head so please, if anyone gets any of this maybe you can explain better.

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brooky Offline Member Posts: 42 Join Date: Dec 2005	01-03-2006, 02:07 PM Sadly it made no difference.

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	07-04-2006, 02:12 PM Hi, I have tried to duplicate this with 3.00.80 CVS but as soon as I delete or delete and ban form the ticket list using the mass update options the page refreshes and the count is ammended. If I delete a ticket whilst viewing it the count also updates. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Hawkwing Offline Member Posts: 100 Join Date: Oct 2005	07-04-2006, 02:36 PM I have this as well but it was because of that the tickets had been assigned to others than me and in the admin (I think) I had set the status to show count but not the tickets. Just typing from my head so please, if anyone gets any of this maybe you can explain better.