Ticket Count Wrong (Still) - v3.00.90

brooky · **Ticket Count Wrong (Still) - v3.00.90 -** 08-06-2006, 09:41 AM

Hi,

I made this post months ago:
http://forums.kayako.com/showthread.php?t=5996

I'm running Kayako eSupport v3.00.90 and the problem persists. See attached screenshot. The ticket count of open tickets is clearly wrong.

Support told me that by filtering the tickets it would be sorted. Nothing seems to fix it and I run the latest versions. I've searched the database high and low to change it manually but I can't find it. Can anyone show me where in the DB I can edit it back to 5 instead of 8?

PaulV · 02:48 PM

Hello, I have come across this aswell, we are using the latest stable (.90) and the same appears in the ticket tree, but when I bring up the manage tickets page, nothing is there.

Update: Figured it out, had to change the View on the Manage Tickets page to "All Tickets" instead of "Default View"

Ryan Lederman · 10-07-2006, 10:16 PM

brooky,

Change your active View to "All Tickets."

Thanks for using Kayako,

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PaulV Offline New Member Posts: 23 Join Date: Jun 2006 Location: Canada	10-07-2006, 02:42 PM Hello, I have come across this aswell, we are using the latest stable (.90) and the same appears in the ticket tree, but when I bring up the manage tickets page, nothing is there. Update: Figured it out, had to change the View on the Manage Tickets page to "All Tickets" instead of "Default View" Last edited by PaulV; 10-07-2006 at 02:48 PM.