Ticket Due Date

no0ne2k · **Ticket Due Date -** 01-10-2007, 04:15 AM

I have a ticket that has been open for a few days now. The Due Date has been changed to reflect changes in the status & customer responses. The Due Date is currently set to 10/1/2007 (current date is 9/30/2007), but the ticket is marked in Red and showing "Overdue."

I have checked the time on the server. Time, timezone, etc all are set to the correct settings. SupportSuite is also set to the the same timezone as well.

Any ideas?

Thanks!

supportskins · 01-10-2007, 01:40 PM

Which version of Kayako are you using? I tested this out on 3.10.02 and it seems to be working just fine.

no0ne2k · 02-10-2007, 08:21 PM

I'm running 3.11.01.

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supportskins Offline Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India	01-10-2007, 01:40 PM Which version of Kayako are you using? I tested this out on 3.10.02 and it seems to be working just fine. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

no0ne2k Offline New Member Posts: 22 Join Date: Sep 2007	02-10-2007, 08:21 PM I'm running 3.11.01.