Ticket Filter not showing...

[dipp02]

Hi, I created a new department Support using both modules tickets and live support.
And i also set a new email queue for support@mydomain.net and for some reason the support filter is not showing up in the ticket system, only the general one shows.

Also, i set up the email piping in cpanel as well as the cron job. (followed the manual) so i can have it work through the ticket system.

WHY isnt the support department showing up?

only tickets sent to the general dept are working, not the support.

Thanks in advance.

[craigbrass]

That is very odd. Never had that issue before. Try clearing the /cache/ directory using FTP software and also your browser's cache see if that helps.

[dipp02]

Originally Posted by craigbrass

That is very odd. Never had that issue before. Try clearing the /cache/ directory using FTP software and also your browser's cache see if that helps.

it was my fault... i had the cron wrong... i didnt know cpanel gave u /home/username/ already... so when i put the path in it came up like this /home/username/home/username


Alll fixed. just had the path wrong.

Thanks