Ticket forwarding to sender email

support.vi · **Ticket forwarding to sender email -** 21-11-2008, 11:25 PM

Hi there,
If any user post an email to create or reply a ticket,
I need to setup post parser rule to reply sender with posted ticket message or forward the same ticket back to him with status of ticket.

Assistance needed,..
Thanks,
Velan

supportskins · 22-11-2008, 06:03 AM

I do not think this is possible.

support.vi · 22-11-2008, 04:46 PM

Thanks for the information,
Regards,
Velan

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support.vi Offline New Member Posts: 8 Join Date: Nov 2008	Ticket forwarding to sender email - 21-11-2008, 11:25 PM Hi there, If any user post an email to create or reply a ticket, I need to setup post parser rule to reply sender with posted ticket message or forward the same ticket back to him with status of ticket. Assistance needed,.. Thanks, Velan

supportskins Offline Senior Member Posts: 4,529 Join Date: Aug 2006 Location: Mumbai, India	22-11-2008, 06:03 AM I do not think this is possible. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

support.vi Offline New Member Posts: 8 Join Date: Nov 2008	22-11-2008, 04:46 PM Thanks for the information, Regards, Velan