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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 11 Join Date: Aug 2007 | Ticket ID in Subject Not Working -
14-09-2007, 12:39 AM
If I change the setting in Admin "Set Ticket ID in Subject for Outgoing Mails" to NO, it only works for New Emails. If I reply to a ticket it still includes the Ticket ID in the subject. Can someone confirm this is a bug? |
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(#2)
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| Member Posts: 203 Join Date: Jul 2007 |
14-09-2007, 06:33 AM
I'm not sure if this is what you mean with "Can someone confirm this is a bug?", but we have the same problem. That is, it is reproducible. At the very least, this option needs to be rephrased to something like "... for New Mails Only". PeteV eSupport hosted 3.11.01 |
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(#3)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
14-09-2007, 09:27 AM
Submit it at http://bugs.kayako.com and then link to the bug here to tie the two together. Developers pay more attention to the bug portal then the forum. Icon Headquarters - Its Elixir - Web2Messenger |
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