Ticket lock icon

essolinux · **Ticket lock icon -** 16-07-2008, 02:30 PM

Hi everyone,

When one of the staff is viewing a ticket, for the rest of us it shows the lock icon for that ticket and it says who is viewing it.
Problem is, the staff member that was viewing it and is no longer viewing it, it does not remove the lock icon after the staff member was done with it.
I tried refreshing the screen, that did not help. The same thing is through the Live Response app.
We have to click on the ticket, then click to go back and that releases the icon.

Any ideas why this is happening and how to fix it.

Thanks.

Esso

craigbrass · 16-07-2008, 03:02 PM

Are you sure the staff member navigated away from the page rather than just closing the window?

Also, what version of Kayako are you running (shown on the /staff/ and /admin/ login pages)?

essolinux · 16-07-2008, 03:39 PM

Yes, I am sure, I was able to recreate this.

craigbrass · 16-07-2008, 04:21 PM

And what version are you running?

essolinux · 16-07-2008, 04:28 PM

Support Suite 3.20.02
Live Response 3.1.1.61 STABLE

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craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	16-07-2008, 03:02 PM Are you sure the staff member navigated away from the page rather than just closing the window? Also, what version of Kayako are you running (shown on the /staff/ and /admin/ login pages)? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

essolinux Offline Member Posts: 53 Join Date: Jun 2008 Location: USA-PA	16-07-2008, 03:39 PM Yes, I am sure, I was able to recreate this.

craigbrass Offline Senior Member Posts: 5,740 Join Date: Jun 2005 Location: Cumbria, UK	16-07-2008, 04:21 PM And what version are you running? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

essolinux Offline Member Posts: 53 Join Date: Jun 2008 Location: USA-PA	16-07-2008, 04:28 PM Support Suite 3.20.02 Live Response 3.1.1.61 STABLE