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kevintufts Offline
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Ticket re-open option in a user's support account? - 11-05-2007, 07:21 PM

I have noticed that there is no open to re-open a ticket in the Kayako end user's support account. Is there a way to give users the ability to re-open a closed ticket. So far, it seems like you can view and respond to closed tickets in the support account but the ticket does not show/re-open in the support desk.

Any ideas?
   
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richm Offline
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11-05-2007, 07:28 PM

I think this is controlled by:

Staff CP | Users | Manage Groups (choose the group) | Can Change Ticket Properties | Yes/No

HTH,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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supportskins Offline
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11-05-2007, 08:28 PM

You need to make sure you are using the latest build to use this feature.



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Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
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kevintufts Offline
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11-05-2007, 08:48 PM

Rixm,

Thanks for pointing me in the right direction.

The location to do this is
Staff CP > Home > Settings > Tickets > Default Ticket Status for Client Reply (Options are listed in the drop down)

Thanks again for the pointer.
   
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Siora Offline
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11-05-2007, 08:54 PM

Quote:
Originally Posted by kevintufts View Post
Rixm,

Thanks for pointing me in the right direction.

The location to do this is
Staff CP > Home > Settings > Tickets > Default Ticket Status for Client Reply (Options are listed in the drop down)

Thanks again for the pointer.
I think you mean Admin CP > Settings > Tickets > Default Ticket status for client reply.

This is not found within the Staff CP.
   
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