Ticket Reply -> Insert Knowledgebase URL

muppie · **Ticket Reply -> Insert Knowledgebase URL -** 15-03-2006, 02:22 AM

It would be preferrable to insert the URL to the knowledgebase in the Staff control panel when replying to a ticket, rather than pasting the whole KB content. Can this be done with the current 3.x version?

kaviar · 15-03-2006, 05:26 AM

Second this, it seems a lot more logical.

muppie · 15-03-2006, 05:29 AM

Yup, the link / actual kb page would have the formatting and images

Szimnau · **Good Suggestion -** 15-03-2006, 12:11 PM

Hope this will be made availeble soon...

Regards
Rolf

f0rd42 · 15-03-2006, 01:06 PM

double that.

It's so bad that all formats are lost when using the WYSIWYG Editor for KB or predefined replies when using them in a ticket reply.

Pasting the link instaed of the content would help a lot.

Andre

chadillac · 15-03-2006, 03:07 PM

most def. agreed

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muppie Offline Member Posts: 52 Join Date: Mar 2004	Ticket Reply -> Insert Knowledgebase URL - 15-03-2006, 02:22 AM It would be preferrable to insert the URL to the knowledgebase in the Staff control panel when replying to a ticket, rather than pasting the whole KB content. Can this be done with the current 3.x version?

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	15-03-2006, 05:26 AM Second this, it seems a lot more logical.

muppie Offline Member Posts: 52 Join Date: Mar 2004	15-03-2006, 05:29 AM Yup, the link / actual kb page would have the formatting and images

Szimnau Offline New Member Posts: 15 Join Date: Jan 2005	Good Suggestion - 15-03-2006, 12:11 PM Hope this will be made availeble soon... Regards Rolf

f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	15-03-2006, 01:06 PM double that. It's so bad that all formats are lost when using the WYSIWYG Editor for KB or predefined replies when using them in a ticket reply. Pasting the link instaed of the content would help a lot. Andre

chadillac Offline Member Posts: 47 Join Date: Mar 2006	15-03-2006, 03:07 PM most def. agreed