ticket responses

dnicol · **ticket responses -** 21-06-2006, 04:47 PM

Has anyone been experiencing delays in ticket repsonses? ive been dealing with Kayako since April and up untill now I have not had any delays. I have about 5 tickets open with no repsonses in over a week.

Anyone else having issues?

Is it like a Holiday in India?

Ryan Lederman · 22-06-2006, 12:48 AM

Hi dnicol,

There have been some delays in our support cycle as a direct result of uncontrollable circumstances.

Please give me your Ticket ID(s) and I'll try to make sure they get taken care of in a timely manner.

dnicol · 22-06-2006, 02:22 PM

This one is the most important FCD-256805

Ticket ID Last Replier Status Priority Department
Issue with imported Cerberus data
FCD-256805 Derek Nicol Open Low Support
Issue with IRS article showing up when they shouldnt
ABD-472095 Derek Nicol Open Low Support
Issue with mail going to wrong department
MAU-770803 Derek Nicol Open Low Support
custom fields question
VYB-489298 Derek Nicol Open Low Support

michaelP · 23-06-2006, 09:48 AM

I have a open ticket for over a month and no reaction to it.
I gave up on their support.

If you have a problem you need to find the solution either on your own or in the board, but do not expect help from Kayako...

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dnicol Offline Member Posts: 106 Join Date: Apr 2006	ticket responses - 21-06-2006, 04:47 PM Has anyone been experiencing delays in ticket repsonses? ive been dealing with Kayako since April and up untill now I have not had any delays. I have about 5 tickets open with no repsonses in over a week. Anyone else having issues? Is it like a Holiday in India?

michaelP Offline New Member Posts: 27 Join Date: Aug 2005	23-06-2006, 09:48 AM I have a open ticket for over a month and no reaction to it. I gave up on their support. If you have a problem you need to find the solution either on your own or in the board, but do not expect help from Kayako...